Digital Adoption Specialist

Digital Adoption Specialist

Locations:

Los Angeles, California

Job Category:

Information Technology

Position Type:

Full-Time

Shift:

Days

Job Description

Join a team that's shaping the future of pediatric care. Children’s Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Purpose Statement/Position Summary: The Digital Adoption Specialist - Patient Access & Revenue Cycle designs, delivers, and continuously improves learning and adoption programs for onsite, remote, and contracted team members who perform patient access and revenue cycle functions. The learner population spans ambulatory clinics and centralized operational departments, including patient service representatives and other staff responsible for scheduling, encounter creation, registration, insurance verification, authorizations, financial clearance, billing, accounts receivable, and business office activities. Working with Ambulatory Operations, Patient Access, Revenue Cycle Operations, Information Services, Finance, and other stakeholders, the specialist translates new technology, workflows, policies, and regulatory requirements into practical learning experiences that improve user proficiency, workflow adoption, and sustained performance.

Minimum Qualifications/Work Experience:

Required:

• 2-4 years of experience in training, education, instructional design, or related role.

• Experience developing and delivering instructor-led and/or digital learning content.

• Familiarity with learning management systems and documentation or knowledge management tools.

• Strong communication, facilitation, presentation, organization, and customer service skills.

Preferred:

• Experience supporting hospital or healthcare patient access or revenue cycle operations, including ambulatory scheduling, encounter creation/management, registration, insurance verification, authorizations, financial clearance, billing, accounts receivable, denials, or business office workflows.

• Experience training ambulatory clinic staff, patient service representatives, patient access teams, Patient Business Services staff, or other users of enterprise scheduling, registration, authorization, electronic health record, patient accounting, or related revenue cycle applications.

• Understanding of end-to-end healthcare revenue cycle processes and workflows.

• Experience with simulation-based learning, e-learning authoring tools, learning analytics, and competency assessment.

Education/Licensure/Certifications:

Required:

• Bachelor's degree in Education, Instructional Design, Business, Healthcare Administration, Information Systems, Finance, or a related field. An equivalent combination of relevant education and experience may be considered.

Preferred:

• Relevant patient access, revenue cycle, application, training, instructional design, or adult learning certification.

Pay Scale Information

$71,760.00-$92,144.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet®-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.