KNOWLEDGE MANAGEMENT SPECIALIST

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: Portal Content Management, SharePoint, Enterprise Information Management, Electronic Records Management, Workflow, TMT, AF Portal, Collaboration Tools and capabilities, provide support for IT activities including developing, integrating, maintaining database structures, systems analysis, and consulting for applications software.

Duties

Provides support to unit in planning, organizing, and overseeing the activities of the Communication unit with direct oversight of Knowledge Management Center (KMC) training, readiness, and capabilities. Develops goals and objectives that integrate organization and section objectives in administering Intranet SharePoint, Data Management, and Air Force Portal Content Management systems ensuring functionality and implementation. Publications and Forms Management. Supports local Knowledge Management initiatives designed to identify, capture, evaluate, retrieve, and share the knowledge management programs of the organization. Supports Information Management Tools (IMTs), Enterprise Information Systems (EIS) and Information Access Programs, Base Records Manager (BRM) Freedom of Information Act Manager (FOIA), Privacy Act Manager (PA) and Civil Liberties Officer, applies analytical processes of the effectiveness/efficiency of the Wing Information Systems (IS) life-cycle program goals. As the recognized organizational technical authority in Continuous Process Improvement (CPI) for KM programs, advises on CPI implementation and sustainment. Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade level (GS-07) or equivalent in other pay systems. Examples of specialized experience includes: Implementing, testing, and configuring SharePoint, Portal, and Enterprise Information Systems (EIS) capabilities, while supporting broader Knowledge Management (KM) programs to assist clients; guiding system users and customers in the effective use of Web Content Management, SharePoint, and Enterprise Information Systems to ensure optimal functionality and continuous support; employing analytical and evaluative techniques to thoroughly identify, consider, and resolve complex program-related issues and problems; identifying the need to upgrade or enhance system components using configuration and life cycle management concepts; applying troubleshooting and data analysis methods to resolve operational deficiencies; and delivering comprehensive customer support by receiving and resolving user problems, while documenting problem analysis and resolution procedures to maintain accurate activity records. OR EDUCATION: Applicant has successfully completed a master's degree or equivalent graduate degree OR two (2) full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., that demonstrates the knowledge, skills, and abilities necessary to do the work. Note: must submit a copy of transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of Knowledge Management (KM) principles, concepts, systems, and tools sufficient to assist in planning and maintaining KM services; to implement, test, and configure SharePoint, Portal and EIS capabilities; and to instruct customers in accessing these services. Knowledge of Knowledge Management (KM) Programs (records management, PA, FOIA, administrative communications, IMTs and other support functions) to assist clients. Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance system component capabilities in response to data collection, data management and data storage. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Ability to apply troubleshooting and data analysis methods to resolve operating problems. Knowledge of customer support principles sufficient to receive, responds with guidance and training, and ensures resolution of problems. Ability to communicate effectively, both orally and in writing. Knowledge of military organizational theory and structure, Air Force and Air Force Reserve Command, intermediate and gaining command structure and relationships, and mobilization directives and practices. Knowledge to plan, schedule, conduct, and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations in a program or support setting by use of the Continuous Process Improvement (CPI) program and related support resources. Knowledge in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. Knowledge of process improvement techniques such as LSS/CPI qualitative and quantitative methods for process improvement projects. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. How You Will Be Evaluated

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. For additional information on what to include in your resume, click here. APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume. Applicants who disqualify themselves will not be evaluated further. Other Information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.