Dental Network Specialist - Puerto Rico

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Dental Network Specialist is responsible for developing, expanding, and strengthening MetLife's dental provider network throughout Puerto Rico. This role serves as the primary relationship manager for assigned providers, focusing on building trusted partnerships, recruiting new providers, negotiating participation agreements, and maintaining strong provider engagement across the market.

Guided by our purpose, Always with you, building a more confident future, this is an exciting opportunity to play a key role in expanding access to quality dental care across Puerto Rico. The successful candidate will build meaningful relationships with providers, influence network growth strategies, and partner with internal stakeholders to support member access, client growth, and long-term network stability.

A top candidate must live in Puerto Rico.

Key Responsibilities

• Build and maintain strong relationships with dental providers, serving as the primary point of contact for assigned providers throughout Puerto Rico.
• Recruit, negotiate, and contract providers to support network growth, market expansion, and network adequacy objectives.
• Identify and pursue provider recruitment and engagement opportunities using network analysis, market intelligence, provider reporting, business insights, and AI-enabled tools.
• Conduct provider visits, meetings, and educational sessions to strengthen provider satisfaction, retention, and overall network performance.
• Partner closely with Sales and internal stakeholders to support client growth initiatives, address provider concerns, proactively mitigate retention risks, and leverage data and technology to improve provider engagement strategies.

Required Qualifications

• 3+ years of experience in provider relations, account management, business development, sales, customer relationship management, network management, or a related field.
• Demonstrated success building and maintaining professional relationships with external partners, customers, clients, or providers.
• Strong negotiation, influencing, and communication skills, with the ability to navigate complex conversations and achieve mutually beneficial outcomes.
• Experience utilizing Microsoft Office applications, including Excel, CRM platforms such as Salesforce, and AI-enabled tools to analyze provider data, identify opportunities, improve productivity, and support informed business decisions.
• Bilingual in English and Spanish, with strong verbal and written communication skills.

Preferred Qualifications

• Experience in dental provider relations, dental office management, dental network development, provider contracting, or dental managed care environments.
• Knowledge of dental PPO, DHMO, and other healthcare provider network models.
• Familiarity with the Puerto Rico healthcare and provider market landscape.
• Experience developing business partnerships and driving engagement strategies with external stakeholders.
• Bachelor's degree or equivalent work experience.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $59,000 - $70,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork