Event Manager

POSITION: Event Manager DEPARTMENT: Event Services REPORTS TO: Director, Event Services FLSA STATUS: Exempt

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities Include the following. Other duties may be assigned

• Primary Coordinator for Sporting events and/or Arizona Cardinals home games / events as needed
• Oversight of the Event Operations Center
• Responsibility for managing 24/7 technology platform and all tracking, training & reporting requirements
• Responsibility for oversight of event day incident reporting and 24/7 command
• Responsibility for NFL Fan Behavior requirements including tracking & reporting of game day fan behavior incidents
• Meet with facility clients prior to events and assist in determining event needs; Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and other requirements for assigned areas
• Provide information and coordinate support staffing including operations, audio/visual, telecommunications, conversions, housekeeping, engineering, security, police & EMS, catering, box office, parking and guest services personnel
• Prepare drawings, layouts, diagrams, instructions, set-up requirements and supporting documentation for each event and distribute to appropriate staff, communicating changes prior to event.
• Present event data sheets & reviews in weekly interdepartmental event planning meetings
• Submit relevant floor plans and stamped drawings to the fire marshal’s office for events and serve as the liaison for the client.
• Maintain tracking system for Fire and Building Safety violations and corrections.
• Inspect facilities and event space to ensure they are being maintained properly for events and ensure compliance with applicable fire, building and safety codes
• Oversee the computing of costs for billing of services and equipment rental charges
• Review and approve final billing to facility users prior to release of invoice
• Accurately inputs and updates all information pertinent to definite sales accounts into the facilities’ established event management software solution.
• Assist Sales Department in preparation of written cost estimates
• Interpret and apply all relevant federal, state and local regulations
• Assist in the hiring, management and training of the events department intern / part time events coordinator
• Assist with updating and improving the Facility Users Guide and Facility Tech Packet for the benefit of communication with clients.
• Assistance with maintaining vendor and peer schedules.
• Routinely serve as Manager on Duty, serving as a facility representative
• Oversee event staffing while serving as Manager on Duty
• Respond to visual and audible alarms from building automation safety systems. Make immediate decisions and communicate with all users of the facility in an emergency situation.
• Assist Director of Security with Security Meetings
• Assist with Safety Act and review of SOPs
• Assist with logistical planning responsibilities for major ticketed events
• Assist Director of Security with wristband ordering and management
• Oversee supervision of the part time event coordinator and intern
• Assist with game day Guest Services department as needed
• A passion for the event business!

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of:

• Multipurpose public assembly facility management
• Operations and production characteristics of event management/mega events
• Needs of users of large public assembly facilities
• Crowd management and control techniques
• Customer Service practices
• Principles of supervision
• Facility use contracts
• Fire and public safety regulations
• A/V equipment and electronic systems in administering public assembly facilities
• Terminology used in entertainment and flat show settings
• Relevant federal, state, and local regulations
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, CAD and internet software

Education and/or Experience

• Two (2+) years of increasingly responsible experience in event management or convention services with a convention center, or other multi-purpose public assembly facility. Experience in managing trade shows, consumer shows, concerts, sporting events, banquets and meetings.
• Bachelor’s degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
• Additional years of experience may be substituted for formal education
• Possession of, or ability to obtain a current CPR certificate

Skills and Abilities

• Plan, service, and supervise medium to large scale events
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.

Computer Skills To perform this job successfully, the individual should have some computer skills. WORKING CONDITIONS Location: On-site – 1 Cardinals Dr., Glendale, AZ 85305

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.