Network Technician II

Job Description

Overview: Insight Global is seeking a Network Technician II to support the day-to-day operations of an enterprise network infrastructure. This individual will be responsible for supporting, maintaining, troubleshooting, and monitoring the University's network and telecommunications environment. The role requires a strong customer-service mindset and hands-on experience supporting LAN/WAN connectivity, desktop systems, voice/data communications, network hardware, and end-user support. The ideal candidate is a well-rounded IT professional who enjoys troubleshooting technical issues, working directly with users, and supporting enterprise network operations.

Responsibilities

• Configure, install, test, troubleshoot, repair, and maintain network hardware and software
• Support LAN/WAN infrastructure, voice and data communications systems, desktop hardware, and peripheral devices
• Troubleshoot network connectivity, telecommunications, and remote access issues
• Monitor network performance and respond to outages or service disruptions
• Restart and recover network services following interruptions using diagnostic tools and software
• Provide Tier II technical support for network, desktop, and telecommunications-related incidents
• Track, document, and resolve support requests through the help desk ticketing system
• Perform routine network administration activities including:
• User account provisioning and deprovisioning
• Access management and permissions
• Hardware and software inventory management
• Security policy compliance
• Assist with software updates, hardware upgrades, equipment deployments, and desktop migrations
• Run system backups and support disaster recovery initiatives
• Train and support end users on hardware and software functionality
• Coordinate with vendors, consultants, and internal IT teams on network projects and infrastructure improvements
• Maintain accurate documentation of network configurations, troubleshooting efforts, and operational procedures

Skills and Requirements

Must Haves

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or equivalent professional experience

• At least 2 years of experience supporting enterprise network infrastructure, desktop support, or telecommunications environments

• Strong understanding of:

• TCP/IP

• DNS

• DHCP

• VLANs

• Routing & Switching

• LAN/WAN technologies

• Experience troubleshooting network connectivity and telecommunications issues

• Experience supporting network hardware, desktop systems, and peripheral devices

• Familiarity with Active Directory user administration and access management

• Strong diagnostic, analytical, and problem-solving skills

• Excellent customer service and communication skills

• Ability to work directly with end users and technical teams to resolve issues

• Experience documenting support activities and maintaining inventory records Certifications

• CCNA preferred

• Network+ preferred

• Candidates actively pursuing networking certifications strongly encouraged

Plusses

• Healthcare or hospital IT experience
• Experience supporting Cisco networking environments
• Exposure to wireless networking technologies
• Familiarity with network monitoring and management tools
• Experience with network security concepts and firewalls
• Previous experience in a large enterprise environment
• Candidates demonstrating strong initiative, curiosity, and a desire for long-term growth within networking and infrastructure operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].