Senior Relationship Manager

Hybrid (Morristown, NJ) OR Remote (US)

ABOUT PERFORMLINE

PerformLine is a leading provider of multi-channel marketing compliance technology for enterprises in highly regulated industries. The company's platform supports pre-publication review of marketing assets and post-publication monitoring across marketing channels including web, social, and email—helping organizations manage risk, ensure regulatory compliance, and protect their brands at scale. PerformLine is headquartered in Morristown, New Jersey, and serves clients across financial services and other regulated markets.

Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

TL;DR

We're looking for a Senior Relationship Manager to own the strategic partnership and revenue growth for some of our largest Enterprise accounts. You'll build executive relationships from the ground up, drive renewals and expansion (including net-new lines of business and channels), and partner closely with dedicated Client Success Managers who handle day-to-day operations. It's an opportunity to help shape a new and growing team at PerformLine!

WHAT YOU’LL DO

Own

• Own the strategic partnership and revenue outcomes (renewals, pricing, contract terms, multi-year agreements) for a book of PerformLine's largest Enterprise accounts

• Build and own executive relationships at VP and C-suite level — often from the ground up

• Carry quota for renewal retention and expansion bookings

• Maintain account plans, forecasts, and whitespace analysis

Engage

• Partner closely with each account's Client Success Manager to align on partnership health and clear the way for growth

• Lead partnership negotiations on pricing, terms, and multi-year structures

• Collaborate across Sales, Marketing/GTM, and Product to translate PerformLine's NextGen roadmap into expansion opportunities at your accounts

• Lead executive business reviews focused on ROI and strategic outcomes

• Use AI tools (Claude, etc.) to synthesize account data and speed forecasting and renewal prep

Retain & Grow

• Execute renewal strategy and own gross retention targets

• Proactively pursue net-new lines of business and channels within accounts to expand PerformLine's footprint

• Identify and close upsell/cross-sell opportunities from CSM signals

• Monitor revenue and risk metrics (gross/net retention, at-risk accounts, pipeline) and report account health to leadership

• Represent PerformLine at client and industry events to deepen relationships

WHO YOU ARE

• Client-focused mindset with the ability to think strategically and collaborate internally

• Hands-on experience with client interaction in the financial services space

• Confident in ability to learn new technologies quickly and completely

• Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes

• Organized, detail-oriented, and an expert at multitasking

• Self-motivated team player who is comfortable in a fast-paced environment

• Positive can-do attitude with the ability to thrive amidst ambiguity as needed

• Default to thoughtful, humble, empathetic, respectful, and calm communication

WHAT WE OFFER

• Estimated base salary range $116,000 - 140,000 plus commission.

• Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location.

• To view our benefits package, visit the PerformLine Careers page!

PerformLine participates in E-Verify

This role requires work authorization without employer sponsorship