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Customer Experience Associate - Greenwood

Indiana Farm Bureau Insurance

Greenwood, INFull-timeNo compensation foundTracked 3 days agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Greenwood, IN
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Property & Casualty Insurance License

Job overview

The Customer Experience Associate works closely with customers to discuss and resolve discount programs, set appointments, and cross‑sell multi‑line discounts. Responsibilities include handling calls, processing payments, billing changes, claims paperwork, and providing proof of insurance, while supporting health plans and additional duties as assigned.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationTime ManagementProblem SolvingAttention to DetailProfessional InteractionAndroid Phone ProficiencyApple Phone ProficiencyFarm Bureau Discounts Knowledge

Qualifications

High School DiplomaProperty & Casualty Insurance License3 Years Customer Service Experience

Benefits

Paid Time Off
401(k) Match

Full job description

Description

Responsibilities:

  • Works closely with customers and discusses our discounts.

  • Resolves issues about any of our discounts or programs.

  • Reaches out to customers and sets appointments.

  • Cross-sells to our customers with regards to the Multi-Line discount.

  • Handles incoming calls and answers any questions.

  • Collects payments and makes policy changes.

  • Sets up bill accounts and works on other simple billing requests.

  • Submits claims paperwork that is requested by the claim’s representatives.

  • Provides proof of insurance documents that are requested by clients.

  • May assist with INFB Health Plans.

  • Any additional duties assigned by management.

Requirements for Success:

  • High school diploma or GED equivalent.

  • 3 years of customer service experience, insurance experience preferred.

  • Property & Casualty insurance license required or must be able to obtain this license within a year.

  • Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.

  • Ability to communicate with a variety of audiences.

  • Strong time management and problem-solving skills.

  • Strong attention to detail and accuracy.

  • Ability to interact professionally with our internal and external clients.

  • Proficient in using Android and Apple phones.

  • Ability to have patience and understanding in guiding customers through technology.

IFBI Perks:

  • An organization that values work/life balance

  • Paid vacation/sick leave

  • 401(k) with match

  • Fulltime with a Monday - Friday schedule

  • Potential for a yearly bonus with a possible payout of up to 20% of the salary

  • Contests and incentives

  • Benefits eligibility within 30 days of employment

  • Negotiable pay based on level of experience

  • Collaborate in a team environment

  • Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

341 S State Rd 135

Greenwood, IN, USA, 46142

ReqID: CUSTO005721

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