Regional Business Head - Gold Loan Branch

About Rupeek: Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetising India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes. Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised $25 in equity capital from Manipal Group and Elevation Capital to fund its next phase of growth. Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Job title: Regional Business Head | Pan-India Role Experience: 8-15 years Location: Bangalore

Roles & Responsibilities:

• Take complete ownership and drive all business goals of Pan-India for growing Rupeek’s gold loan branch business Pan-India, aligning them with the organization's objectives.
• Lead and deliver on targets of branch expansion and manpower hiring
• Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, risk management and profitability.
• Oversee the end-to-end execution and review process of the branch team, driving operational discipline and expanding offline customer acquisition channels.
• Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.
• Identify, manage and report operational risks across multiple geographies, working closely with relevant functions to develop mitigation measures through policy, process, and technology.
• Develop cost-effective customer engagement models and foster a culture of frugality within teams.
• Ensure high-quality operational experiences to protect the brand.

Org Building:

• Recruit and mentor city and branch leadership to enhance operational excellence.
• Coach,inspire, and lead the team towards success by providing regular feedback and training.
• Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.

Strategy:

• Develop and execute a comprehensive business road map, creating action plans to achieve desired business goals.
• Build and diversify channels for business growth.

Desired Skill Set:

• Demonstrated sense of ownership, execution rigor, and design thinking.
• Ability to engage and influence individuals within the operations team and cross-functionally.
• Excellent people management skills for overseeing large teams.
• Proficiency in tactical and structural problem-solving approaches.

Persona Specification:

• 8-15 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries.
• Leadership experience in gold loan businesses in BFSI would be highly preferred.
• Preferably holds an MBA or equivalent qualification.
• Proven track record of building and leading large teams (100+) across different geographies, showcasing exceptional execution capabilities.

Join us at Rupeek Fintech Pvt Ltd and contribute to our dynamic and high-growth organization. Your expertise and leadership will be instrumental in driving operational excellence and achieving remarkable business outcomes. We welcome applicants from diverse academic backgrounds with a preference for an MBA degree.