Licensed Insurance Agent

About the Company

Our client is a family-owned, third-generation independent insurance agency that helps households and businesses figure out exactly what coverage they need, then shops the market to place it with the right carrier. Nearly all new business comes through referrals, and the agency is growing fast enough that the team needs another experienced hand.

About the Role

Personal Lines Customer Service Representative (CSR) — Independent Insurance Agency Location: Providence, RI Metro Area (onsite)

Pay Rate: $50,000–$55,000 base salary, based on experience, plus a $1,500 quarterly KPI bonus

Overview

The Personal Lines CSR will join a small, close-knit service team with no layers between the work and the owners. The role is primarily personal lines service — keeping a book of roughly 800–900 clients a year covered, informed, and well taken care of — with regular exposure to commercial lines as well. It's also a seat with a future: leadership is actively looking to build the next generation of team leaders, and the right person will have real room to grow into that.

Responsibilities

• Day-to-day servicing of existing personal lines clients — endorsements, binders, certificates, ID cards, policy changes, and billing questions, often several in a single day
• Processing cancellations, non-renewals, and underwriting-driven changes, and remarketing those accounts to keep clients covered
• Proactive client outreach — automated notices go out, but the team also calls clients directly on Mondays and Fridays so nothing catches anyone by surprise (a policy that never lapses is a policy that never needs rewriting)
• Reporting claims to carriers and following through on the client's behalf
• Managing a steady flow of inbound calls and getting back to every client in a timely fashion
• Identifying coverage gaps and cross-selling as a natural part of service — there's no separate sales team handing over quotes to close; the CSR spots what a client needs, recommends it, and makes it happen
• Supporting commercial lines accounts alongside the personal lines book as volume requires

Software: AMS360 and AgencyZoom

Pay range and compensation package

• $50,000–$55,000 base salary, based on experience
• $1,500 quarterly KPI bonus — goals are set individually each quarter, and most of the team consistently hits them
• Year-end profit sharing, fully vested after 5 years
• 401(k) retirement plan
• Schedule: Monday–Friday, 9:00 AM–5:00 PM, fully onsite
• No book of business required — the client base is already here and growing through referrals
• A relaxed, open, family-run culture where everything is out on the table, people genuinely get along, and hard work is noticed
• A real path into team leadership as the agency grows

Qualifications

• 2–5 years of experience in an independent insurance agency
• Active Property & Casualty (P&C) license in good standing, with no disciplinary issues
• Personal lines servicing experience, with some exposure to commercial lines
• AMS360 experience strongly preferred; candidates from other agency management systems who are quick with technology will be considered
• Self-motivated and comfortable with sales — the CSR is expected to recommend and close coverage, not just process it
• Strong prioritization and organization skills in a high-volume service environment
• A stable work history
• Titles that translate: Personal Lines CSR, Personal Lines Account Manager, Client Service Representative, Account Representative.

Equal Opportunity Statement

Background check and drug screening required (drug screening does not test for THC). This is not a remote position — this role is fully onsite. Visa sponsorship is not available for this position. Our client is an Equal Opportunity Employer.