LAN Support Technician (In-office)

Job Summary

Corporate Deskside Support Team as an onsite specialist, providing essential desktop support to our Executives and corporate clients. Responsibilities include computer imaging, equipment deployment, software installation, and dedicated support for all executive meetings. This role requires a strong team and customer service orientation, with occasional on-call availability.

100% In-office, Monday through Friday, 8:00 AM – 5:00 PM

Essential Functions

• Primary support focuses on executives, providing assistance with laptops, phones, and conference rooms before and during executive meetings.Manages remote and deskside incidents, including hardware/software deployment, Imaging laptops, desktops, VDI equipment.

• Performs Deskside functions associated with internal and external customer-based needs, General LAN Network troubleshooting, and Avaya Phone and Mobile Devices support

• Employee Onboarding/Offboarding, GSuite requests including Shared Drive and Group management, Manages users IDs as necessary, to include the addition of users to individual applications and distribution groups

• Occasional on call rotation to support our ACC/Avasure team which is 24/7 operations team

Qualifications

• H.S. Diploma or GED required

• Associate Degree in Information Technology or related field preferred

• 0-1 years of experience in desktop or LAN support required

• Experience with enterprise IT systems and help desk ticketing tools preferred

• 2+ years of experience supporting Active Directory for end-users

• 4+ years of experience troubleshooting IT infrastructure, including network, PC, software and servers preferred

Knowledge, Skills and Abilities

• Basic knowledge of Microsoft Windows, Office Suite, and networking fundamentals.

• Strong customer service and communication skills.

• Ability to follow instructions and troubleshoot routine technical issues.

• Detail-oriented with strong organizational skills.

• Ability to manage time and prioritize tasks in a fast-paced environment.

100% Onsite, Monday through Friday, 8:00 AM – 5:00 PM

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.