Supervisory Program Specialist (Facility Telehealth Coordinator)

Summary

This position is located in the Telehealth program reporting directly to the Chief of Staff at the VA New York Harbor Healthcare System and Community- Based Outpatient Clinic and other VA leased spaces. The primary purpose of this position is to serve as the supervisor for the Telehealth program.

Duties

Develops, refines, implements, and evaluates a comprehensive strategic plan for Telehealth programming in the facility. Organizes facility Telehealth Oversight Committee as well as other committees and task forces as assigned. Serves and/or represents the facility on various Network Telehealth groups, including the VISN Telehealth Council. Cooperating with the National Rural Health Planner and Telehealth Manager, incumbent engages in outreach planning and activities, including work with potential non-VA community partners in an effort to improve Veterans' access to healthcare services via Telehealth initiatives and programming. Maintains linkages and effective communications with Telehealth national training centers for Clinical Video Telehealth, Store and Forward, and Home Telehealth to ensure facility staff has received appropriate Telehealth training. Assure that Telehealth program staff has the educational background, experience, training and/or certification consistent with the program's mission, goals and objectives, and with the Functional Statement. Ensures functional linkages across the Telehealth continuum, (i.e. HT, CVT, and SF) with regard to the various Telehealth Clinical applications, including but not limited to telemental health, teleretinal imaging, teledermatology, telesurgery, home telehealth, telepharmacy, telerehabilitation, telepatient education, and teleendocrinology. Advocates for Telehealth program needs at the facility to achieve maximum fulfillment of Telehealth program goals and objectives. Assures that the facility establishes and utilizes appropriate VHA workload reporting and data management systems for Telehealth programs. Monitors core quality and performance measures for all Telehealth programs. Works with the appropriate department managers to provide activity coding for consistent appropriate workload tracking and reporting. Responsible for developing and maintaining the Telehealth program mission and scope. Ensures that Telehealth programs have a facility-wide emergency and disaster contingency plan developed and in place, which incorporates national, network and local standards. Develops, implements and maintains processes and mechanisms for scheduling Telehealth Clinic resources. Ensures that all Telehealth clinics are authorized, use proper Decision Support System coding, and are named in compliance with Network Clinic Telehealth naming conventions. Monitor utilization, fiscal impact, challenges, and outcomes of Telehealth applications, shares and disseminates information for continual quality improvement. Ensures programs comply with VHA Credentialing and Privileging Handbook and that provider credentialing and privileging information is available and readily viewable at all VHA patient sites. Develops policies and protocols for delivery of Telehealth applications. Identifies alternate partnerships and funding sources for expansion of Telehealth. Performs other duties as assigned. Work Schedule: Monday - Friday 8am-4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist (Facility Telehealth Coordinator)/PD01225O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating or managing telehealth/healthcare programs; leading or supervising staff; analyzing program performance; implementing policy/procedures; resolving operational/technology issues and briefing leadership. You will be rated on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary with some walking, standing, bending, carrying light items such as medical records, instructional material, books and manuals. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Other Information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.