Saviynt Certification Support Specialist

Job Description

Insight Global is looking for a Saviynt Certification Support Specialist, you will support the administration, execution, and troubleshooting of access certification campaigns within the Saviynt platform. This role requires hands-on experience with certification processes, strong operational discipline, and the ability to partner with application owners, auditors, and IAM teams to ensure campaigns run accurately and on schedule. You will help maintain campaign integrity, resolve issues, and provide support for reporting, remediation, and certification governance activities.

Key Responsibilities

• Support end-to-end execution of Saviynt certification campaigns, including setup validation, launch support, monitoring, and closure.
• Support client specific access certification requirements including manual data collection and validation.
• Assist with campaign configuration checks such as scope, reviewers, entitlements, deadlines, escalations, and approval rules.
• Monitor campaign progress and proactively identify issues related to access visibility, reviewer assignment, notification delivery, and remediation flows.
• Investigate and resolve certification defects, exceptions, and user-reported issues in coordination with IAM and application support teams.
• Track and manage remediation actions, campaign exceptions, and unresolved access reviews through closure.
• Support reporting needs by preparing campaign status updates, metrics, exception logs, and audit evidence.
• Coordinate with business users, application owners, and vendors to resolve dependencies and ensure timely certification completion.
• Maintain documentation, runbooks, and support procedures for certification operations.
• Participate in production support and governance activities related to certification cycles and control effectiveness.
• Identify opportunities to improve certification quality, efficiency, and user experience.

Skills and Requirements

• 3+ years of total experience, with hands-on exposure to Saviynt or similar IAM certification/attestation processes.
• Strong understanding of access certification concepts, review workflows, remediation, and governance controls.
• Experience supporting operational issue resolution, defect tracking, and stakeholder coordination.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].