Network Engineer

Job Description

We are seeking a customer-focused Network Engineer to join a high-performing technology team responsible for supporting a variety of enterprise and small-to-medium business environments. This individual will serve as a technical leader and mentor, helping guide junior engineers while providing expert-level network support and troubleshooting.

This role is heavily focused on operational support rather than network design or implementation. The ideal candidate thrives in a customer-facing environment, possesses strong communication skills, and enjoys solving complex networking issues while helping develop others on the team.

Responsibilities -Provide advanced support, troubleshooting, and maintenance for customer network environments. -Support routing, switching, and network connectivity issues across a diverse customer base. -Serve as a technical mentor and escalation point for junior network engineers. -Troubleshoot and resolve Layer 2 and Layer 3 networking issues. -Support both multi-site and single-site network environments. -Engage directly with customers to diagnose issues, communicate solutions, and provide exceptional service. -Monitor network performance and proactively identify potential issues. -Collaborate with internal teams to ensure timely resolution of incidents and service requests. -Document troubleshooting efforts, resolutions, and best practices.

Skills and Requirements

-5+ years of hands-on experience supporting network infrastructure environments. -Strong experience supporting Cisco, Fortinet, and/or Meraki networking technologies. -Experience supporting: Cisco Routing & Switching, BGP, OSPF, MPLS -Strong network troubleshooting and operational support experience. -Ability to mentor, coach, and support less experienced engineers. -Excellent customer-facing communication and relationship-building skills. -Proven ability to manage multiple priorities in a fast-paced support environment. -Strong problem-solving and critical thinking skills. -CCNP certification. -Experience working within a Managed Service Provider (MSP) environment, particularly supporting multiple customers and network environments. -Previous team lead, technical lead, or mentorship experience. -Experience supporting multi-site network environments. -Experience serving as a senior escalation point for network operations teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].