Desktop Support Internship

Brooklyn, OH

Cleveland, OH

Full time

R-42369

Location:

4900 Tiedeman Road, Brooklyn Ohio

Required Skills

·Enrolled in Computer Science and/or business course work, Or already holding a degree in computer

science and/or business or, or the work experience equivalent.

• Work within a customer oriented, positive team environment. Great face forward customer service ability.

• Demonstrate strong interpersonal, verbal, and written communication skills for communications with

technical and non-technical staff.

Desired Skills

• Technical support experience in a computer support environment

• Configure, troubleshoot and repair hardware

• Configure network connectivity, including mobile computing

• Demonstrate functional knowledge of information security and best practices

• Possess excellent customer service skills

• Thinks out of the box

• Accepts personal responsibility and is a team player

Essential Job Functions

• Engage in the support of Key’s computer platforms at corporate, campus and data center locations

• Provide support on single projects and initiatives within scope, budget and timeline

• Track corporate IT assets throughout computer lifecycle

• Install, support, and maintain desktop applications

• Provision applications using Microsoft System Center Configuration Manager (SCCM)

• Support desktop and mobile operating systems

• Provide high level of customer service to Key's internal client base

• Effectively communicate with the end user

• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

• Complete work on assigned tickets within SLA

• Use industry standard concepts, practices, and procedures

• Rely on documented and established guidelines to perform the functions of the job

• Communicate using excellent grammar and listening skills

• Work closely with team and produce clear documentation

• Learn new things and adapt to new procedures

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/05/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.