Brokerage Customer Support Specialist
Mumbai, Maharashtra, IndiaFull-timePosted 2w agoStill listed today
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At a glance
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Job overview
The Brokerage Customer Support Specialist supports customer accounts by analyzing requests, resolving issues, conducting research, preparing reports, and identifying opportunities, while maintaining relationships, managing service failures, providing training, and occasionally traveling to customer locations for reviews.
Skills & qualifications
Skills
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment. He/She analyzes and responds to customers requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups. He/She provides service failure recovery management. This position provides back-up support to customer accounts and provides customer training on SCS systems. This position may require travel to customer locations for business and quality reviews.
Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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