Onboarding Officer

About the Role

As an Onboarding Officer (6 months contract), you will play a critical role in ensuring clients are onboarded smoothly and securely. You will be responsible for verifying client identities, reviewing onboarding documents, and ensuring compliance with regulatory requirements. You will also help maintain service excellence by ensuring onboarding is completed within the Service Level Agreement (SLA). Fresh graduates are welcome — training will be provided

Key Responsibilities

• Verify client identities (KYC) and ensure onboarding complies with internal policies and regulatory requirements.

• Review client documents and assess authenticity and completeness.

• Ensure clients are onboarded within 1 hour, meeting SLA standards without compromise on compliance.

• Reach out to clients promptly when documents are insufficient or unclear and guide them to resubmit the required information.

• Maintain accurate records and documentation of verification checks and onboarding decisions in internal system

• Identify and flag suspicious onboarding activities or irregularities to the internal team and/or Compliance team.

• Work closely with internal stakeholders to resolve onboarding issues and improve turnaround time.

Requirements

• Diploma / Degree in Business, Finance, Banking, Admin, or related fields.

• Fresh graduates are welcome; experience in onboarding/KYC is an advantage but not required.

• Strong attention to detail with the ability to detect discrepancies or document fraud indicators.

• Good communication skills (written and verbal) to engage clients professionally.

• Able to work in a fast-paced environment while meeting strict SLA timelines.

• Strong sense of responsibility and confidentiality when handling sensitive client information.

• Ability to escalate issues appropriately and follow compliance procedures.

Key Skills & Competencies

• High attention to detail and accuracy

• Document verification & authenticity judgment

• Time management and urgency (SLA-driven work)

• Client communication and follow-up

• Risk awareness and compliance mindset

• Strong teamwork and coordination with internal teams

Preferred / Added Advantage

• Experience in client onboarding, operations, KYC/AML, or customer service

• Familiarity with financial services regulations and onboarding processes