Customer Service Representative (French)
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At a glance
Job overview
The Tire Support Specialist provides exceptional support to consumers, tire installers, and wholesale distributors via voice, chat, and email, handling inquiries, orders, and issue escalation while maintaining records and meeting performance KPIs.
Skills & qualifications
Skills
Qualifications
Full job description
We're Hiring: Tire Support Specialist (French & English) Location: Nairobi, Kenya (On-Site) Channels: Voice, Chat & Email Language Requirements English: C1+ French: C1 (Fluent) About the Role We're looking for a Tire Support Specialist to provide exceptional support to consumers, tire installers, and wholesale distributors. If you're passionate about customer service, enjoy solving problems, and thrive in a fast-paced environment, this opportunity is for you! Key Responsibilities Handle inbound calls, chats, and emails professionally Assist customers with tire-related inquiries and order support Provide accurate and timely solutions across multiple channels Maintain detailed records in internal systems Collaborate with team leaders and escalate issues when needed Meet performance KPIs and service standards What We're Looking For 6-12 months of Customer Service experience Excellent communication and interpersonal skills Strong problem-solving abilities and customer-focused mindset Ability to multitask and adapt quickly Sales or retention experience is a plus Spanish is a plus, but not required
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