Product Owner- CX Technology Product

Our client, a leading organization in the consumer products industry, is seeking a Product Owner- CX Technology Product to join their team. As a Product Owner- CX Technology Product, you will be part of the Customer Experience Support team. The ideal candidate will have strategic thinking, excellent communication skills, and a collaborative mindset, which will align successfully in the organization.

Job Title: Product Owner - CX Technology Product

Location: Remote

What's the Job?

• Own the end-to-end product strategy and roadmap across the full customer service technology suite, including Salesforce Service Cloud, IVR platforms, Zigtree, Sprout, and Case Management.

• Set the long-term technology vision for customer service, evaluating platform consolidation, build-vs-buy decisions, and emerging capabilities such as AI and automation.

• Serve as the senior liaison between executive business stakeholders and technical teams to translate business strategy into a prioritized, cross-platform roadmap.

• Define and prioritize a unified product backlog, balancing new features, platform enhancements, and operational stability.

• Lead discovery and requirements-gathering for new capabilities across the portfolio, ensuring seamless integration and scalability.

What's Needed?

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; MBA a plus.

• 10+ years of product management experience, including 5+ years leading customer service or contact center technology platforms.

• Proven experience leading enterprise-scale, multi-platform customer service technology transformations.

• Deep understanding of customer service operations, contact center technology, and omnichannel support models.

• Strong leadership skills with experience building and managing product teams using agile methodologies.

What's in it for me?

• Opportunity to lead innovative customer service technology initiatives on a global scale.

• Collaborate with cross-functional teams and executive leadership to shape the future of customer support.

• Work in a dynamic, inclusive environment that values diversity and continuous learning.

• Contribute to impactful projects that enhance customer satisfaction and operational efficiency.

• Access to professional growth opportunities within a forward-thinking organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.