Supervisor, Clinical Support - Monroe

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Supervisor, Clinical support oversees daily workflows for the LPN/Tech team and supports program development, team performance, and effective operational leadership. This role establishes clear expectations, monitors productivity, supports professional growth, and serves as a departmental resource for the clinical support staff, member outreach, scheduling and related clinical operations processes.

How You Contribute to the Company’s Mission In This Role

• Provide direct supervision, coaching, education, and ongoing training to the LPN/Tech team to support quality, productivity, and consistent performance.

• Monitor daily workflows, productivity metrics, time and attendance, and performance expectations; provide timely follow-up and performance improvement support when needed.

• Lead employee engagement and professional development through regular team meetings, 1:1 conversations, delegation of appropriate responsibilities, and clear communication.

• Partner with department leadership on staffing, weekly work assignments, workflow groupings, hiring decisions, interviews, onboarding, and training for new team members.

• Develop, implement, and reassess workflow and program improvement strategies that support positive patient outcomes, operational effectiveness, and company goals.

• Support provider visit operations as needed, including scheduling outreach, gathering patient history, medication review support, triage support, screenings, EMR documentation, and member information transfer across systems.

Required Qualifications

• High School Diploma or equivalent is required

• Current, unrestricted LPN license in the state of Louisiana and/or in the required jurisdictions, or where services are provided required

• Minimum of 3 years of experience as an LPN.

• Minimum of 2 years of proven leadership or people management experience.

• Demonstrated ability to lead employees in a supportive manner that recognizes individual strengths and supports ongoing skill development.

• Ability to delegate, prioritize, and manage multiple responsibilities in a fast-paced, deadline-driven environment.

• Strong verbal and written communication skills with the ability to interact effectively and fairly with all levels of staff.

• Strong organization, attention to detail, and ability to navigate multiple computer systems, including Microsoft Office Suite.

• Valid, unencumbered Louisiana State issued driver’s license.

Preferred Qualifications

• Experience coordinating clinical support workflows, provider visit operations, scheduling, member outreach, or EMR documentation processes.

• Experience supporting program development, workflow improvement, or implementation of new procedures within a clinical operations environment.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are performed in a normal and clean office environment with normal noise levels.

• Work is predominately done while standing or sitting and includes routine use of standard office equipment such as computers, phones, and photocopiers.

• The ability to comprehend, document, calculate, visualize, and analyze are required.

• This role generally works 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM; overtime and travel may be required and reimbursed according to travel policy.

• The employee must regularly lift and/or move up to 30 lbs.

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Insurance