Customer Success Executive
Gurgaon, IndiaJobPosted 2w agoStill listed 5 days ago
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Job overview
The role focuses on ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights, requiring excellent communication, problem‑solving ability, and a customer‑first mindset.
Skills & qualifications
Skills
Qualifications
Full job description
About Us: We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry.
Today ~60Lac customers trust us for their personal care needs. The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.
Chat Process - Customer Success Executive
About the Role: As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities
- Manage and respond to customer queries through Chats, Emails, and Outbound Calls.
- Monitor and support drivers, providing real-time assistance and solutions.
- Collaborate with internal teams to resolve complex issues and enhance service delivery.
- Maintain accurate records of driver interactions, issues raised, and follow-up actions.
Requirements
- Up to 1 year of experience in customer success, account management, or a related role.
- Strong written and verbal communication skills.
- Good problem-solving ability with a customer-first approach.
- Familiarity with chat platforms and CRM systems.
- Bachelor’s degree preferred.
Key Skills
- Excellent interpersonal and communication skills
- Strong multitasking and time management abilities
- Ability to stay calm under pressure and handle difficult situations
- Attention to detail and accuracy in documentation
- Quick learner with adaptability to new tools and processes
- Team player with an accountability and ownership mindset
Why Join Us?
- Be part of a fast-growing and dynamic team shaping the customer experience.
- Opportunity to work closely with cross-functional teams and gain exposure to diverse business areas.
- A collaborative culture that values learning, ownership, and innovation.
- Clear growth path with opportunities to enhance your career in customer success.
Location: Udyog Vihar, Gurgaon Website: www.nathabit.in Instagram: www.instagram.com/nathabit.in
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