Director of Risk & Business Operations

Description

Director, Business Operations & Risk Management

Company Overview

A leading real estate and investment organization based in Los Angeles, California is seeking a Director of Business Operations & Risk Management to strengthen its operational resilience and enterprise risk programs. The organization manages a diverse portfolio of real assets and investments and is focused on disciplined growth, operational excellence, and creating long-term value for stakeholders and communities.

Role Summary

The Director, Business Operations & Risk Management will lead the organization’s operational resilience framework with primary ownership of Third-Party Risk Management (TPRM), incident management, business continuity planning, and operational risk reporting. This role combines strategic leadership with hands-on execution, partnering closely with executive leadership, Compliance, Legal, Technology, Internal Audit, and business leaders. The ideal candidate brings deep experience within financial services, asset management, real estate, or a similarly regulated environment and can continuously strengthen risk programs as the organization evolves.

Key Responsibilities

• Own and continuously enhance the Third-Party Risk Management program, including due diligence, onboarding, monitoring, remediation, and vendor offboarding.

• Manage third-party and outsourced resources while ensuring vendor oversight follows a consistent, risk-based framework.

• Lead incident management activities across operational, cybersecurity, privacy, fraud, and physical security events, coordinating triage, containment, resolution, and post-incident reviews.

• Own the Business Continuity Planning program, including policies, governance, Business Impact Assessments, annual testing, disaster response, and remediation activities.

• Partner with business leaders to identify operational risks, evaluate controls, and implement effective mitigation strategies.

• Develop dashboards, KPIs, incident reporting, vendor risk metrics, and executive-level reporting for leadership and governance committees.

• Support internal and external audits, regulatory examinations, investor due diligence, and compliance requirements.

• Drive process improvement and operational excellence across risk management programs, including opportunities for automation and emerging technologies.

• Support organizational change initiatives, acquisitions, integrations, and other firmwide strategic projects from an operational risk perspective.

• Lead, coach, and develop internal team members while overseeing external vendor resources.

Additional Details

• Work model: On-site

• Full-time leadership position

• Manages one direct report and provides oversight of external resources

• Occasional evening, weekend, or holiday availability may be required for incident response and business continuity events

• High-visibility position partnering with department leaders and executive leadership

• Opportunity to support enterprise transformation, operational resilience, and strategic initiatives

Requirements

Required Qualifications

• Bachelor’s degree in Business, Economics, Information Systems, Risk Management, or a related discipline.

• 12+ years of experience in business operations, operational risk, internal controls, risk management, compliance, or related functions.

• Experience within real estate, asset management, financial services, investment management, or a similarly regulated industry.

• Demonstrated ownership of Third-Party Risk Management programs, including vendor due diligence, monitoring, remediation, and governance.

• Experience leading business continuity, incident response, operational resilience, or enterprise risk initiatives.

• Prior people management experience, including coaching, development, and performance management.

• Advanced Excel skills with experience analyzing data, developing metrics, and producing executive-level reporting.

• Strong communication, documentation, stakeholder management, and organizational skills.

Preferred Qualifications (Nice-to-Haves)

• Experience with SEC and FINRA regulatory environments.

• Familiarity with security, risk, and control frameworks such as SOC 2, NIST, ITGC, or SOX.

• Experience reviewing SOC reports and partnering with Internal Audit and Compliance teams.

• Experience with enterprise third-party risk management platforms.

• Background supporting mergers, acquisitions, organizational integrations, or major business transformations.

• Experience redesigning Business Impact Analysis processes and operational resilience programs.

• Six Sigma, Lean, or other process improvement experience.

• Experience developing executive dashboards, Quarterly Business Reviews, and operational risk reporting.

• Familiarity with leveraging automation or AI to improve risk management, reporting, and operational processes.

Compensation & Benefits

• $160,000 - $185,000 with discretionary bonus

• Competitive comprehensive benefits package

• Paid time off and company holidays

• Retirement and wellness benefits

• Professional development and career growth opportunities

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