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Supervisor Pre-Service

Trinity Health

Livonia, MIFull-timePosted 1 day agoStill listed today

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At a glance

Compensation
No compensation found
Location
Livonia, MI
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

National Certification In HFMA CRCRNational Certification In NAHAM CHAANational Certification In NAHAM CHAM

Job overview

The Supervisor Pre-Service at Trinity Health leads and advises regional and service area leaders, fostering collaboration and standardizing policies. They oversee vendor and contract labor management, ensure compliance with functional priorities, and drive financial and staffing governance. The role measures and reports key performance indicators, maintains cash collection controls, resolves patient and staff concerns, and supports the colleague life cycle.

Skills & qualifications

RequiredNice to have

Skills

LeadershipCollaborationVendor ManagementFinancial GovernanceKPI MeasurementCash Collections ControlsPatient AccountingCompliance Knowledge

Qualifications

High School DiplomaTwo to Three Years Experience in Pre-Service or Patient Access OperationsNational Certification in HFMA CRCRNational Certification in NAHAM CHAANational Certification in NAHAM CHAMAssociate DegreePatient Accounting Experience

Full job description

Employment Type: Full timeShift:

Description: ESSENTIAL FUNCTIONS Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

FUNCTIONAL ROLE

  • Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office

  • Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.

  • Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.

MINIMUM REQUIREMENTS High school diploma or equivalent.

Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (Preferred)

Associate degree

Patient accounting experience

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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