Senior Desktop Support Engineer

Description • Engineer and support Windows desktop and laptop environments.

• Design, deploy, and manage application deployments.

• Administer Microsoft Intune while supporting the organization's migration from SCCM.

• Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks,

and desktop optimization.

• Troubleshoot complex desktop and endpoint issues escalated from Service Desk.

• Develop scripts and automation to improve desktop administration.

• Create and maintain technical documentation and standards.

• Support endpoint security initiatives, including enterprise antivirus/Defender deployments.

• Work closely with Infrastructure engineers supporting the backend server environment.

• Participate in an on-call rotation (approximately one Sunday every four weeks, with following

Friday off for a long weekend!).

What we understand ideal experience should be

• Windows Desktop Engineering

• Microsoft Intune & SCCM (migration experience preferred)

• Citrix Cloud / Virtual Desktop Infrastructure (VDI)

• Windows image management

• Scripting (PowerShell preferred)

• Application packaging and deployment

• Endpoint security / Microsoft Defender

• Nutanix virtualization familiarity

• Dell enterprise laptop environments

• Strong documentation and troubleshooting skills Requirements Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Citrix Technologies, Windows Intune, Microsoft SCCM, MS SCCM - System Cntr Config Mgr Technology Doesn't Change the World, People Do.®

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