Assistant Manager: Product Sales & Services - Salary

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary

At Vail Resorts, exceptional service is the foundation of everything we do. The Product Sales Assistant Manager plays a critical leadership role in delivering world-class guest experiences by overseeing daily sales and guest service operations across multiple outlets. This role partners closely with cross-functional teams while leading, coaching, and developing a high-performing Product Sales team in a fast-paced, guest-centric environment.

Job Specifications:

• Starting Wage: $57,784.00 - $64,064.00

• Employment Type: Year Round

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities

Operations & Guest Experience

• Oversee daily operations of the Lionshead ticket office, Lost & Found office, and outdoor Product Sales team to ensure efficient, accurate, and high-quality guest interactions.

• Serve as a frontline support resource as needed during peak business periods.

• Address guest questions, concerns, and escalations, delivering timely and effective resolutions that support positive guest satisfaction outcomes.

• Maintain working knowledge of and compliance with all applicable laws, regulations, and company policies.

People Leadership & Development

• Lead, coach, and support Product Sales team members, fostering a culture of accountability, engagement, and service excellence.

• Monitor and document teammate performance and behavior, providing timely recognition, constructive feedback, corrective action, or escalation when appropriate.

• Support hiring, onboarding, training, and scheduling efforts, with direct input into staffing and performance decisions.

Business & Administrative Oversight

• Monitor and maintain sales facilities, equipment, inventory, payroll processes, and budget adherence.

• Collaborate with internal partners to align operational needs, staffing levels, and guest service priorities.

• Participate in leadership forums, contribute feedback and insights related to product sales operations, training effectiveness, and continuous improvement initiatives.

• Other duties as assigned.

Job Requirements

Required Qualifications

• High School Diploma or GED equivalent

• Ability to communicate effectively in English to support guest and team interactions

• Strong computer proficiency, including Microsoft Office applications

• Ability to work a flexible schedule, including nights, weekends, and holidays

Preferred Qualifications

• Some college coursework

• 3–5 years of supervisory or leadership experience in a related field

• Experience leading teams in a high-volume, guest-facing, or seasonal environment

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods of time

• Ability to work both indoors and outdoors in varying weather conditions, with or without reasonable accommodation

• Flexible schedule required, including nights, weekends, and holidays

The expected pay range is $57,784.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517768

Reference Date: 09/22/2026

Job Code Function: Product Sales & Services