Mid-Level Genesys CCaaS Developer (REMOTE)

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Professional Services, LLC a Koniag Government Services company , is seeking a Mid-Level Genesys CCaaS Developer to support KPS and our government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Koniag Professional Services, a Koniag Government Services company, is seeking a Mid-Level Genesys CCaaS Developer to support the CRM, Integration, and Platform Services workforce. This role will support cloud contact-center implementation, omnichannel routing, workforce workflows, reporting, integrations, and operational support while helping the customer deliver secure, reliable, accessible, and maintainable digital services. The successful candidate will develop, configure, test, document, and support platform capabilities under the direction of senior engineers and architects and will work closely with government stakeholders, architects, engineers, product owners, cybersecurity, operations, and business users to convert requirements into mission-aligned platform capabilities.

The Mid-Level Genesys CCaaS Developer will provide hands-on platform development or integration support for Genesys capabilities within the CRM, Integration, and Platform Services environment.

Principal responsibilities will include but are not limited to:

• Design, configure, develop, integrate, test, document, and sustain Genesys capabilities using Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact-center operations.

• Configure contact-center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities that support service delivery outcomes.

• Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.

• Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.

• Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.

• Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.

• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.

• Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.

Education and Experience:

Required:

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.

• 4+ years of experience in hands-on platform development or integration, preferably in complex enterprise or government environments.

• Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations.

• Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.

Desired:

• Genesys Cloud CX certification, contact-center engineering certification, cloud certification, or comparable integration credential.

• Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.

• Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.

Required Skills and Competencies:

• Strong hands-on knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management.

• Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt.

• Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.

• Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language.

• Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams.

• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.

• Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege.

• Experience improving platform governance, reuse, documentation, observability, and operational readiness.

• Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Software and Systems Development

Job Function Applications Programmer/Analyst

Pay Type Salary

Hiring Min Rate 105,000 USD

Hiring Max Rate 140,000 USD