Sr Mgr-Digital Product Mgmt

Sr Mgr-Digital Product Mgmt

• New York, NY, United States

• Phoenix, AZ, United States

(Hybrid)

Job Description

Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.

Responsibilities

• Own end-to-end Collections capabilities within the Risk Management ecosystem, defining business requirements, driving solution design, and ensuring successful delivery of product enhancements and new initiatives.

• Partner with Risk Strategy, Product, Technology, Architecture, and Operations teams to translate business objectives into scalable product solutions that balance customer experience, risk controls, and operational efficiency.

• Manage and prioritize the product backlog and roadmap by defining features, user stories, acceptance criteria, and delivery milestones aligned to business priorities and strategic goals.

• Lead the design, configuration, testing, and implementation of business rules and decisioning capabilities, leveraging low-code/no-code platforms and ensuring adherence to governance, risk, and control requirements.

• Drive stakeholder engagement and cross-functional execution, facilitating requirement workshops, resolving dependencies, communicating progress, and ensuring alignment across business and technology partners.

• Identify opportunities for product, process, and customer experience improvements through data analysis, business insights, and feedback from stakeholders, and translate findings into actionable enhancements.

• Support product strategy and roadmap development by evaluating business needs, market trends, emerging technologies, and risk management opportunities, and contributing recommendations for future capabilities.

• Champion AI-driven and automation solutions to streamline operational processes, improve decision quality, accelerate time-to-market, and enhance overall product effectiveness.

Qualifications

Preferred Qualifications :

• Experience in Fraud Risk, Credit Risk, Decisioning Platforms, Financial Services, Payments, or Risk Technology domains.

• Experience with low-code/no-code platforms, business rule management systems, or workflow automation tools.

• Familiarity with AI/ML-enabled products, decisioning systems, or automation solutions.

• Working knowledge of SQL and data analysis tools

• Experience partnering with globally distributed teams and managing complex cross-functional initiatives.

• SAFe, Agile, Product Owner, or Product Management certifications are a plus.

• Master's degree in Business, Technology, Engineering, or a related field is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26013981

• Job Category Product

• Posting Date 09/30/2026, 05:13 PM

• Apply Before 10/13/2026, 04:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Product

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