Senior Technical Consultant

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Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Consultant or Sr Technical Consultant on our Services team, you will work hands-on with our customers and partners to solve mission-critical business challenges using MuleSoft’s Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns.

As a subject-matter expert, you will build the next generation of Agentic Architecture, developing Mule applications that serve as actionable tools for autonomous AI networks and implementing secure multi-agent ecosystems across cloud and hybrid environments.

You will do:

• Deliver hands-on Mule application development (APIs, flows, DataWeave, MUnit, error handling) against architecture provided by the engagement's Technical Architect.
• Implement canonical / customer-specific contracts, including saga, idempotency, async, and event-driven patterns where prescribed.
• Convert standard MuleSoft APIs into discoverable, structured assets utilizing MuleSoft MCP (Model Context Protocol) Support, enabling AI agents to natively browse, query, and take action.
• Implement secure, cross-domain communication channels using the A2A Protocol to allow autonomous agents to safely delegate tasks to one another.
• Produce required engagement deliverables: design notes, technical documentation, runbooks, MUnit suites, test evidence, deployment artifacts.
• Work side by side with customer technical teams, MuleSoft architects, and others to unblock delivery.
• Operate within the customer's cloud / on-prem / hybrid environment per the engagement architecture; troubleshoot in Dev / Test / Prod as required.
• Comply with MuleSoft delivery standards, code-review gates, and the customer's change-management policies.
• Track and report time, status and risk on the cadence defined by the Engagement Manager.

We are looking for:

• 3+ years hands-on Mule 4 development delivering production integrations.
• Active MuleSoft Certified Developer — Level 1, or willingness to certify within the first 30 days at the contractor's own cost.
• Demonstrated end-to-end implementation of integration projects: requirements to deployment.
• Strong DataWeave 2.x, RAML / OAS, MUnit, and HTTP / Salesforce / JMS / DB connectors.
• Working experience with CloudHub, API Manager policies, and Anypoint Exchange.
• Java troubleshooting and reading skills (heap, threads, profiling basics).
• Self-sufficient on Mule fundamentals — able to plug into a delivery team without supervision.
• An understanding of data formats used in AI grounding and Retrieval-Augmented Generation (RAG) contexts.

Nice to have:

• Anypoint Runtime Fabric experience.
• Active MuleSoft Certified Developer — Level 2 or MuleSoft Architecture Certification
• Industry-vertical delivery exposure (telco, financial services, healthcare, public sector, retail).
• Event-driven design with Anypoint MQ, Kafka, or Solace.
• Familiarity with Salesforce Agentforce configurations and driving external actions via MuleSoft event streams.
• Familiarity with context-handling techniques for LLMs, such as managing chat histories, injecting variables into prompt templates via Mule flows, and handling unstructured data sources.
• Hands-on experience building generative integration applications with MuleSoft Vibes or Anypoint Code Builder's natural language capabilities.
• Experience with CI/CD pipelines into Anypoint (Maven, mule-maven-plugin, Anypoint CLI).

Business sense:

• Ability to translate complex technical architectures and MuleSoft topics into clear, high-level business value.
• Results-oriented with a strong collaborative mindset, high self-motivation, and a track record of proactive networking.
• Working English (spoken, written); additional regional languages where the engagement requires.
• Readiness to travel (10–25%) regionally or internationally as required by the engagement
• Experience working in international, cross-functional teams and multicultural environments is a plus.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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