Scrum Master

Job Description

We are seeking an experienced Scrum Master to support high-performing Agile delivery teams focused on customer-facing technology solutions. The ideal candidate has a strong background supporting software delivery teams in large enterprise environments and has experience leading Agile initiatives for customer service, billing, customer communications, or digital customer engagement platforms. This role partners closely with Product Owners, development teams, business stakeholders, and leadership to drive transparency, remove delivery impediments, and foster a culture of continuous improvement.

This position can pay $40-$65/hr based on experience.

Skills and Requirements

• 7+ years of experience supporting Agile software delivery, project/program management, or technology teams, including 5+ years as a Scrum Master.

• Proven experience leading multiple Agile teams in large enterprise environments using Scrum, Kanban, and scaled Agile frameworks (SAFe preferred). -Strong facilitation experience across all Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, Retrospectives, and PI Planning.

• Advanced Jira expertise, including workflow management, dashboards, reporting, and migration support.

• Experience supporting delivery of customer-facing products and platforms within Customer Service, Customer Experience (CX), Billing, Contact Center, or Customer Communications organizations.

• Experience partnering with business stakeholders responsible for customer service operations, customer billing, customer communications, or digital customer engagement initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].