Supervisory Program Specialist (Deputy Chief)

Summary

This position serves as Deputy Chief of Debt Operations for the Nationwide Central Intake Facility (NCIF) of the Debt Collection Management Staff, providing day-to day management and operational oversight of the NCIF and related debt-collection management functions. It advises the Chief of NCIF, DCM and senior leadership on policy implementation and program improvements to strengthen the Department's debt collection operations.

Duties

The duties and responsibilities for a Supervisory Program Specialist, GS-0301-14 generally include, but are not limited to, the following: Provide leadership and operational oversight of the NCIF and related debt-collection management functions. Manage staff, support workforce development, and build a high-performing, mission-focused team. Direct program planning, performance evaluation, and process improvement initiatives to enhance operational effectiveness and accountability. Serve as the primary liaison to federal agencies and stakeholders, coordinating debt collection efforts, resolving complex issues, and promoting collaboration. Qualifications

To qualify for the position of Supervisory Program Specialist (Deputy Chief), at GS-0301-14, you must meet the qualification requirements listed below. There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate. Specialized Experience: For the GS-14, you must have one year of specialized experience at the GS-13 grade level or equivalent pay band in the Federal Service, which includes: Must meet five out of six specialized experience, 1) Planning, organizing, and directing debt operations work; to include developing and/or implementing recommendations and guidance to resolve data integrity issues; 2) Directing successful implementation of programs and/or projects and coordinating with staff to ensure that the goals and directives of Debt Collection Management are met; 3) Performing administrative and human resource management functions for the staff supervised; 4) Planning and/or conducting meetings, briefings and other activities in support of particular programs; 5) Performing and/or conducting legal research of federal laws and regulations as it relates to debt collection; 6) Conducting detailed analyses of complex functions and /or work processes. You MUST meet all qualification requirements, including time-in-grade, by 10/06/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted. How You Will Be Evaluated

Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible. Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics). In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Basis of Rating: DOJ's Merit Promotion Procedures will be used to evaluate candidates. Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics): Accountability Advisor and Agency Liaison Activities Customer Service Debt Operations and Administration Management Decisiveness Flexibility Interpersonal Skills Problem Solving Program Planning and Management Resilience Supervisory and/or Managerial Responsibilities Due Weight for Performance: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work. If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/13078684 Other Information

Additional selections may be made from this announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline. DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to the hiring office using the contact information listed in the announcement. Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.