Salesforce Project Manager

Job Description

Insight Global is looking to add a Salesforce Project manager to their clients Field Service Management group. This individual will lead the day-to-day execution of the Salesforce Workforce Management (WFM) program by owning the roadmap, Jira backlog, and delivery plan across multiple workstreams. They will partner closely with business leaders, product owners, Salesforce engineering, architects, and operational stakeholders to define requirements, prioritize initiatives, manage scope, and ensure alignment to business objectives. They will help facilitate program planning, status reviews, dependency management, and risk mitigation discussions while tracking key decisions, action items, and delivery milestones. Other responsibilities include: coordinate testing, user acceptance, deployment readiness, change management, training, and post-production support activities to drive successful releases with minimal business disruption. They will monitor program health through dashboards and reporting, proactively identifying risks, resource constraints, and blockers, while providing leadership with clear visibility into progress, timelines, and overall delivery outcomes.

Skills and Requirements

• 10+ years of enterprise project management experience
• 3+ years of most recent experience managing large scale Salesforce migration projects
• Experience with both WFM and FSM
• Ability to work on site 4 days a week in Charlotte OR St. Louis
• Excellent communication and stakeholder management
• Previous telecom experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].