Eligibility Enrollment Specialist

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking applicants for an Eligibility Enrollment Specialist, working under the direction of the Director of Patient Support Services. The Eligibility Enrollment Specialist is responsible for assisting patients and community members with identifying, applying for, enrolling in, and maintaining eligibility for Texas Health Action internal assistance programs and external healthcare and community assistance programs.

This is a fixed 6-month position. This role is engaged as a 1099 independent contractor position and does not include employee benefits (e.g., health insurance, paid time off, retirement contributions).

Schedule: Monday–Friday, during clinic hours, or part-time as needed."

This position provides direct patient support to reduce financial, administrative, and access-related barriers to care. The Eligibility Enrollment Specialist conducts eligibility screenings, verifies required documentation, educates patients about available programs, completes and submits applications, coordinates referrals, and follows applications through determination and renewal.

Programs may include Central Health’s Medical Access Program (MAP) and MAP Basic, Texas Health Action assistance programs, medication and pharmaceutical assistance programs, healthcare coverage resources, and other local, state, federal, nonprofit, or community-based programs for which patients may qualify.

This position is available in Austin (Central and South locations), San Antonio, and remotely for candidates residing in Texas.

Core Functions

• Conduct comprehensive eligibility screenings to identify internal and external assistance programs for which patients may qualify.

• Verify income, residency, household composition, insurance status, and other documentation required to establish program eligibility.

• Assist patients with enrollment and renewal for Central Health MAP and MAP Basic, including completing and submitting applications through the Central Health/VeritySource system.

• Screen and enroll eligible patients in Texas Health Action internal assistance programs and other organizational resources designed to improve access to care.

• Assist patients with completing applications, gathering supporting documentation, submitting required materials, and navigating enrollment systems.

• Educate patients about available programs, eligibility requirements, benefits, required documentation, renewal timelines, and responsibilities for maintaining eligibility.

• Help patients understand their available assistance options and determine which programs best meet their healthcare and financial needs.

• Track pending applications, referrals, eligibility determinations, approvals, denials, and renewals through completion.

• Proactively follow up with patients to obtain missing information or documentation and help prevent delays or interruptions in assistance.

• Assist patients with resolving enrollment barriers, including incomplete applications, documentation issues, eligibility questions, requests for additional information, and denials.

• Maintain accurate and timely documentation of screenings, applications, referrals, enrollment outcomes, and patient interactions in approved electronic systems.

• Coordinate with clinic teams, Patient Support Services and other departments to facilitate access to care following enrollment or approval.

• Maintain current knowledge of internal and external assistance programs, including eligibility criteria, benefits, application procedures, documentation requirements, and renewal processes.

• Maintain familiarity with community resources that address barriers to healthcare and other supportive service needs.

• Provide patient-centered and culturally responsive assistance while helping individuals navigate complex eligibility and enrollment processes.

• Maintain compliance with HIPAA, organizational privacy and confidentiality standards, program requirements, and applicable regulations.

• Identify recurring eligibility and enrollment barriers and communicate trends and resource gaps to Patient Support Services leadership.

• Perform other eligibility determination, enrollment, patient assistance, benefits navigation, and resource coordination duties as assigned.

Compensation

Based on the position’s duties and requirements, this role has a starting hourly rate of $22.93. The initial hourly rate will be determined by the selected candidate’s qualifications and relevant experience.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare, social services, public health, human services, or a related field preferred.

• Minimum of 1 year of experience in healthcare, patient services, benefits navigation, eligibility determination, enrollment, financial assistance, case management, or a related customer service role preferred.

• Experience assisting individuals with applications for healthcare coverage, financial assistance, public benefits, medication assistance, or community-based programs preferred.

• Experience reviewing and verifying eligibility documentation, including income, residency, household, and insurance information.

• Experience working directly with patients or clients from diverse backgrounds and navigating sensitive financial or personal circumstances with professionalism and discretion.

• Bilingual English/Spanish skills preferred.

Benefits

Applicant Information

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.

• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Beware of Employment Scams

Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization.

Please note:

• We will never ask for payment, gift cards, or financial information as part of the hiring process.

• Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).

• Interviews are not conducted through text message or chat apps.

• Any employment offer will follow a formal interview process.

If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information. If you are unsure whether a communication is legitimate, please contact us at [email protected] before responding.