Asset Protection Service Representative - Serramonte Center
Gap Inc (Gap/Old Navy/Athleta)
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At a glance
Job overview
The Asset Protection Service Representative creates a safe, welcoming environment in Gap Inc stores by maintaining a visible presence, deterring theft, and supporting customers and staff through attentive, professional service.
Skills & qualifications
Skills
Full job description
About the Role As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.What You'll Do
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Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
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Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
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Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
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Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
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Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
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Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
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Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
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Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same. Who You Are
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Strong observational skills and attention to detail in a fast-paced retail environment.
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Ability to remain calm, professional, and customer-focused in high-pressure situations.
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Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
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Willingness to learn and consistently apply safety and security protocols.
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Flexible and adaptable to changing priorities and store needs.
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Passionate about creating a safe, inclusive, and welcoming environment for all.
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