Lead Product Service Engineer - Gas Turbine Hot Gas Path Systems

Job Description Summary

Alle Tätigkeiten im Zusammenhang mit der Verbesserung der Servicetechnologie unter Einbeziehung von Kundendaten oder der Erfassung der Zuverlässigkeit, Verfügbarkeit, Wartung, Sicherheit und anderer Leistungsparameter von Motoren/Produkten. Umfasst auf Stundenbasis beschäftigte, tarifliche und außertarifliche Mitarbeiter sowie Managerfunktionen, die ausschließlich für diese Tätigkeiten verantwortlich sind. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird.Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.

Job Description

Roles and Responsibilities

• Key Customer Partner: Serve as the primary technical contact for customers, rapidly addressing urgent hot gas path-related challenges to ensure safe and reliable turbine operation. Deliver solutions and guidance with a focus on accuracy, quality, and promptness to consistently exceed customer expectations.

• Real-Time Troubleshooting: Tackle high-stakes technical problems as they arise, applying engineering expertise to diagnose issues and deliver actionable solutions—often under tight deadlines and in demanding environments. Ensure all responses are thorough, precise, and timely, maintaining the highest standards of technical excellence.

• Collaborative Problem Solver: Interface with design, commercial, and field teams to resolve technical issues, drive root cause analyses, and implement effective solutions that meet both customer needs and GE Vernova’s business objectives. Apply rigorous engineering techniques and processes to achieve uncompromising accuracy, exceptional quality, and swift resolution.

• Relationship Builder: Establish and maintain strong relationships with internal interfaces to ensure customer requirements are fully understood and proactively addressed. Foster collaboration and effective communication across teams to consistently deliver on customer expectations.

• Supplier Interface: Work closely with both external and internal suppliers to identify and implement the most cost-effective solutions that meet customer requests. Ensure that all recommendations and actions maintain GE Vernova’s standards for accuracy, quality, and timely execution.

• Technical Communication Leader: Prepare and present clear, impactful technical information to customers and senior leadership, translating complex engineering findings into practical recommendations. This includes User Conferences and other customer touchpoints, as well as written communications such as Technical Information Letters (TILs or ETCs), which must provide clear, accurate, and timely instructions to gas turbine customers regarding technical issues, risks, and recommendations for resolution.

• Continuous Improvement Champion: Participate in Lean Action Workouts and lead Kaizen projects to enhance internal service processes and drive quality improvements. Proactively identify and implement solutions that improve accuracy, efficiency, and responsiveness across all aspects of service delivery.

• Global Field Support: Travel to customer sites to provide hands-on support during planned and unplanned outages, technical reviews, and critical inspections. Ensure that all field interventions are executed with precision, high quality, and within required timeframes to minimize operational disruption.

• Product Innovation Contributor: Collaborate with design and development teams to introduce new products and technologies, shaping the future of reliable, efficient power generation. Contribute to innovation efforts with a commitment to accuracy in design, quality in execution, and timely delivery.

Required Qualifications

• Bachelor’s Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university.

• 3+ years of experience in Design, Repair, Testing, Manufacturing, or Operations

Eligibility Requirements

• Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically<5% travel.

• Ability and willingness to support off-hours occasionally to support customer issue resolution.

Desired Characteristics

• 6+ years’ experience in design, repair, manufacturing, or maintenance of gas turbine hot gas path systems.

• Proven mentoring skills with a commitment to coaching and continuous improvement.

• Strong multitasking and project delivery abilities; effective in fast-paced environments.

• Demonstrated leadership and sound decision-making under pressure.

• Clear communicator, able to convey complex technical information across all organizational levels.

• Effective team player with a global mindset, comfortable working across cultures.

• Customer-focused with experience in customer-facing roles; anticipates and meets customer needs.

• Self-starter with strong initiative and cross-functional collaboration skills.

• Advocates for and implements process improvements.

• Excellent written and verbal communication skills.

• Skilled at building relationships, energizing teams, and connecting with others.

• Business-oriented, driving tasks to achieve objectives.

• Solid project management experience.

• Composed and decisive in challenging, safety-critical situations.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

For candidates applying to a U.S. based position, the pay range for this position is between $89,300.00 and $148,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on October 02, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.