Helpdesk Support Specialist

Help Desk Support Specialist

Location: Chicago, IL (Onsite)

Duration: 12-Month Contract

Overview

We are seeking an experienced Help Desk Support Specialist to join a growing IT support team in a corporate environment. This role will provide hands-on technical support to end users, troubleshoot a variety of hardware and software issues, and ensure a high level of customer service across the organization.

Responsibilities

• Provide technical support for desktop, laptop, and end-user technology issues.

• Troubleshoot and resolve Windows operating system and Microsoft 365-related problems.

• Support user account administration, password resets, and access-related requests.

• Manage and prioritize tickets in a service desk or ITSM platform.

• Assist with hardware deployments, device setup, imaging, and troubleshooting.

• Support remote access technologies, authentication issues, and endpoint management solutions.

• Participate in employee onboarding and offboarding activities.

• Document incidents, resolutions, and support activities accurately.

• Collaborate with other IT teams on system upgrades, deployments, and ongoing support initiatives.

• Deliver excellent customer service while supporting both technical and non-technical users.

Required Qualifications

• 3+ years of help desk, service desk, or desktop support experience within an enterprise environment.

• Strong troubleshooting experience with Windows operating systems and Microsoft 365 applications.

• Experience with Active Directory user administration.

• Familiarity with ticketing systems and incident management processes.

• Strong communication and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting endpoint management solutions and mobile device management tools.

• Exposure to virtual desktop environments, VPN support, and multi-factor authentication.

• Experience with laptop imaging, deployments, and hardware troubleshooting.

• Experience supporting large corporate user populations.

Ideal Candidate

The ideal candidate is a proactive problem solver who takes ownership of issues from initial intake through resolution. They should be comfortable supporting a broad range of end-user technologies while maintaining a customer-focused approach in a professional corporate environment.

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.