Collections Specialist

Description We are looking for a Collections Specialist to support receivables management for a long-term contract opportunity based in Rollingwood, Texas. This position focuses on maintaining healthy account balances, communicating professionally with customers regarding outstanding payments, and helping resolve billing-related issues in a timely manner. The ideal candidate brings experience across consumer and commercial collections, strong attention to detail, and the ability to manage follow-up activities with consistency and professionalism.

Responsibilities:

• Contact consumer and commercial customers to follow up on overdue balances and secure timely payment commitments.

• Review account histories, open invoices, and payment activity to identify collection priorities and support accurate outreach efforts.

• Investigate billing concerns with customers and internal teams to help resolve issues that may delay payment.

• Maintain complete and up-to-date records of collection activity, customer conversations, and account status in designated systems.

• Monitor aging reports and take appropriate action to reduce past-due receivables while supporting overall cash flow goals.

• Coordinate with stakeholders to escalate high-risk or unresolved accounts and recommend next steps for recovery.

• Prepare routine updates on collection progress, outstanding balances, and account trends for management review.

• Use business tools such as NetSuite and Gmail to manage correspondence, track collection efforts, and organize account-related communication. Requirements • Experience handling both commercial and consumer collections in a detail-oriented business environment.

• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.

• Familiarity with billing collection processes and the ability to address payment-related concerns accurately.

• Proficiency using NetSuite, email platforms, and other systems to document activity and manage workload.

• Strong verbal and written communication skills with the ability to handle sensitive payment conversations tactfully.

• High attention to detail and solid organizational skills for managing multiple accounts and deadlines.

• Ability to work independently while maintaining consistent follow-through on outstanding receivables.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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