Regional Director - Philadelphia

Benefits:

• 401(k)

• 401(k) matching

• Bonus based on performance

• Competitive salary

• Dental insurance

• Employee discounts

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

• Vision insurance

Hand & Stone Massage and Facial Spa is looking for a strong, results-focused Regional Director to lead multiple spa locations across the Philadelphia area.

Our ideal candidate has 3–5+ years of leadership experience, with a proven track record of driving performance, developing leaders, and delivering strong sales results across multiple locations. This individual is an exceptional communicator, a culture builder, and someone who thrives in a fast-paced, people-first environment.

We are looking for someone interested in a long-term role with opportunity for professional growth. Multi-unit leadership experience is strongly preferred. Prior spa or membership-based sales experience is a plus.

Our goal is to provide our valued members and guests with a world-class experience, and our Regional Directors play a critical role in making that happen. You will set the tone across your region, coach and develop leaders, drive performance, and grow the business.

Your Region 5 spa locations in Pennsylvania Annual revenue of $6M – $6.5M

What’s In It For You?

• Medical, Vision, Dental, Life, and Supplemental Insurance with generous employer contributions

• 401(k) with company match

• Competitive salary plus performance-based bonus potential

• Safe, professional work environment

• Employee discounts

• Strong career growth opportunities – we promote from within

• AND MORE

What You’ll Be Owning

• Lead and support multiple spa locations, ensuring exceptional client experiences across the region

• Act as the primary escalation point for client concerns and ensure timely resolution

• Oversee and manage regional operations, including performance, staffing, and overall business health

• Drive spa sales performance and regional profitability through P&L ownership and analysis

• Recruit, hire, train, and develop high-performing General Managers and spa leaders

• Coach, monitor, and hold teams accountable to performance goals and KPIs

• Support membership growth, sales strategy, and execution across all locations

• Partner with GMs to maximize appointment books and optimize staffing

• Execute marketing initiatives, grassroots efforts, and community outreach to drive traffic and brand awareness

• Support new spa openings, acquisitions, and integration of new locations

• Handle administrative responsibilities including reporting, payroll oversight, inventory, and operational expenses

What You Bring to the Table

• 3–5+ years of leadership experience (multi-unit experience strongly preferred)

• Proven success driving sales and operational performance

• Results-oriented with a track record of holding yourself and others accountable

• Passion for developing people and building strong, positive culture

• Ability to manage multiple locations and priorities effectively

• Strong communication, organization, and leadership skills

• Comfortable working in a fast-paced, high-volume environment

• A fast learner with a positive, solutions-oriented mindset

• Strong critical thinking and problem-solving skills

• Travel required – expect to visit each location multiple times weekly

Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 63 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!