REMOTE ServiceNow Product Manager

Job Description

A client of Insight Global is seeking a ServiceNow Product Manager to own the Business Shared Services ServiceNow portfolio supporting HR, Finance, Legal, and other corporate functions. This individual will act as the primary liaison between business stakeholders and the ServiceNow platform team, driving roadmap strategy, prioritization, process improvement, onboarding, and adoption across these business units. This is not a hands-on configuration role. Instead, the ideal candidate will have strong ServiceNow knowledge coupled with the ability to gather requirements, understand complex business processes, partner with stakeholders, translate workflows into product requirements, and guide Business Analysts and development teams through execution. The person will essentially become the business owner for these ServiceNow implementations and ensure successful onboarding, automation, and adoption across shared services functions.

Skills and Requirements

Bachelor's degree in Business Administration, Information Technology, Human Resources, Finance, or related field.

• 5+ years of experience in Product Management, Shared Services, Business Analysis, or ServiceNow-related roles.

• Experience working with cross-functional stakeholders.

• Strong communication, facilitation, and prioritization skills.

• Experience defining and managing product roadmaps.

• Demonstrated ability to develop deep expertise in business operations and translate complex business processes into scalable technology solutions.

• Experience supporting Human Resources, Finance, Legal, Procurement, Shared Services, or Enterprise Service Delivery organizations.

• Experience performing business process analysis, process mapping, workflow optimization, and service delivery transformation.

• Strong understanding of compliance, audit, governance, and regulatory considerations affecting corporate service functions.

• Proven ability to build credibility with senior business leaders and become a trusted advisor on process improvement and digital transformation.

• Demonstrated success leading cross-functional initiatives across multiple business domains. ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR), ServiceNow Legal Service Delivery (LSD) Accredited Professional, NetSuite Certified Associate is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].