Digital Banking Specialist
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At a glance
Job overview
The Digital Banking Specialist sets up digital banking accounts for retail and small business customers, communicates with branches, reviews enrollments, supports account maintenance, assists with escalated calls, trains staff, and ensures compliance with regulations, and provides technical assistance to resolve issues while maintaining a professional appearance.
Skills & qualifications
Skills
Qualifications
Full job description
Compensation
$
Hours Per Week
40
Number Of Positions
0
Job Description
Job Title: Digital Banking Specialist
FLSA Status: Non-Exempt
Department: Digital Banking
Hours of Operation: Monday-Friday 8:00am-5:00pm
General Job Summary:
Set up digital banking accounts for retail and small business customers and ensure the customer has what they need to use digital banking.
Organizational Duties and Responsibilities:
Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Set up digital banking accounts for retail and small business customers; communicate with customers and branch offices as necessary to ensure customers have what they need to use digital banking
Work reports associated with consumer and small business digital banking
Review digital banking set ups as required
Perform maintenance to existing digital banking accounts as required
Assist customer care team with escalated calls concerning digital banking issues
Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
Review and manage new digital banking enrollments
Support opening of new accounts through online channel
Assist with training new hires and existing team members as needed
Other Functions: Support other departments as needed
Working Conditions: Office environment, within a cubicle, using various computer applications
Minimum Job Requirements:
Education: High School Diploma or GED Equivalent
Experience:
1-2 years banking experience
1-2 years internet banking experience
Specific Skills:
Technical aptitude with ability to troubleshoot and assist customers in solving technical issues
Ability to recognize and recommend improvements to digital banking process and support
Excellent communication skills, both verbal and written
Professional appearance and demeanor
Good phone voice
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Place of Work
On-site
Requisition ID
18480
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