Customer Advocate

Disabled Veteran Solutions

Erie, PARemoteFull-time$18–19/hrTracked 4 days agoSeen in employer's feed 4 days ago

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At a glance

Compensation

$18–19/hr

Location

Erie, PARemote

Schedule

Full-time

Work Authorization

Not specified

Job overview

Disabled Veteran Solutions seeks passionate Customer Care Advisors to provide remote, mission‑driven support, handling insurance operations and medical inquiries with active listening, problem‑solving, and strong attention to detail while using Microsoft applications and web‑based platforms.

Skills & qualifications

RequiredNice to have

Skills

Active ListeningProblem SolvingSystem ManagementEmpathetic CommunicationMicrosoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft OneNoteWeb Based PlatformsMedical TerminologyHealth Benefit Plans

Qualifications

High School Diploma or EquivalentBachelor's Degree PreferredMinimum 1 Year Experience in Insurance Operations or Related FieldPre‑Employment Drug Screening and Criminal Background Check Required

Full job description

2323 W 38th St, Erie, PA 16506, USA | 18-19 per hour | Full Time

| Competitive pay structure and benefits.

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

Job Type: Full-time, remote
Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
Training: Comprehensive 7-week orientation with full training and ongoing support
Environment: 100% remote work opportunity

Requirements

Excellent active listening and problem-solving skills
Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
A genuine passion for improving the lives of others

Requirements

High school diploma or equivalent (Bachelor's degree preferred)
Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
Proficiency with various web-based platforms and tools
Strong attention to detail and organizational skills
Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

Experience in healthcare, insurance, social work, or mental health
Familiarity with medical terminology and health benefit plans
Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

Competitive compensation and comprehensive benefits
Opportunities for professional growth and development
A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Apply today and join DVS, where your mission meets your purpose. Position details:

Start date: Monday, October 5, 2026. Apply as soon as possible to be considered!
Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

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