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FinCrime Analyst (Junior) - Porto

Deblock

Porto, PortugalJobPosted 3w agoStill listed 2 days ago

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At a glance

Compensation
No compensation found
Location
Porto, Portugal
Work Authorization
Not specified

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Job overview

The FinCrime Analyst will support customers and ensure satisfaction while maintaining a safe, secure, and compliant environment within Deblock's innovative FinTech services.

Skills & qualifications

RequiredNice to have

Skills

Customer Support ExperienceMultitaskingPrioritizationCommunication SkillsEnglish FluencyFintech KnowledgeCryptocurrency KnowledgeIndependent Work AbilityTeam CollaborationRotational Shift Availability

Qualifications

Previous Experience in Customer Support or FinCrime Role

Benefits

Medical Insurance
Dental Insurance
Paid Time Off

Full job description

As a FinCrime Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services, all the while promoting a safe, secure and compliant environment for all. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.

What the job is about

  • This is a junior position in our first line of defence
  • Reviewing, investigating, and making decisions on the outcome of fraud cases
  • Escalating unusual activity to internal experts
  • Acting in accordance with the written policies, procedures, and relevant guidelines
  • Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution

Requirements

  • Previous experience in Customer Support or FinCrime role is valued
  • Ability to multitask and prioritize in a fast-paced environment
  • Excellent communication skills, written and verbal. Fluency in English, spoken and written.
  • Familiarity with fintech and cryptocurrency concepts and trends is a plus
  • Ability to work both independently and collaboratively in a team-oriented environment
  • Comfortable working in rotational 8h shifts, 5 days a week, 24/7/365

Benefits

  • Competitive compensation
  • Private health insurance with dental
  • Tech gear for your job
  • 30 days of paid holidays

You've read the whole posting — now see how you match it.