Customer Service Manager - ENT

Description We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment.

Responsibilities:

• Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle

• Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs

• Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently

• Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction

• Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates

• Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint

• Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations

• Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions Requirements • High school diploma required

• Proven experience in customer service leadership, account support, or project coordination

• Strong verbal and written communication skills with the ability to work effectively with customers and internal stakeholders

• Working knowledge of Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint

• Experience with CRM platforms and SAP R/3 or similar enterprise systems

• Understanding of operations, logistics, shipping, warehousing, or supply chain processes

• Ability to manage multiple priorities, maintain quality standards, and follow through on scheduling commitments Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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