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Telephone Operator- Nights, Oakland

UPMC

Pittsburgh, PA · HybridFull-timeSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Pittsburgh, PAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Act 34

Job overview

University of Pittsburgh Physicians seeks a full-time Telephone Operator for the Office of Referring Physician Relations, handling inbound calls to multiple UPMC hospitals overnight, providing paging, code processing, and patient assistance while working night shifts on a hybrid schedule with rotating weekends and holidays.

Skills & qualifications

RequiredNice to have

Skills

System Data EntryCustomer ServiceTelephone CommunicationInterpret Procedure ManualsUse Required PhrasingProvide Dialing InstructionsDetermine Callers RequirementsTransfer CallsProvide Status ReportProcess Emergency Codes

Qualifications

High School Graduate or Equivalent1 Year Experience Answering and Processing CallsMust Be Able to Work All Shifts 7 Days a WeekAct 34

Full job description

University of Pittsburgh Physicians is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, Mercy and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 3 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals.

This position will work the Night shift (11pm-7am) and offers a hybrid work schedule. This position does require working rotating weekends and holidays. Training for this position will take place on the daylight shift.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • May train new operators.

  • May be required to do system data entry on request.

  • Provide service to multiple answering service clients utilizing individualized protocols.

  • Process appropriate emergency code or STAT page.

  • Initiate voice pages when required.

  • Provide Physician on call information to requesting individuals.

  • Use required phrasing at all times when answering telephone calls.

  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.

  • Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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