Donor Stewardship Specialist

Jacksonville, FL

Full time

R14343

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)

• Full medical, dental, and vision coverage for both teammates AND family members

• Competitive pay and performance incentives

• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Donor Stewardship Specialist contributes to the overall success of WWP and the Resource Development team by monitoring databases, regularly reviewing reporting, and effectively stewarding and tracking WWP donors.

DUTIES & RESPONSIBILITIES

• Effectively articulate WWP’s history, mission, vision, and programs to potential funding sources effectively, both verbally and in writing.

• Collaborate with the Donor Stewardship Associate Director to recommend and implement stewardship process improvements to best serve the Resource Development department to meet strategic fundraising goals.

• Monitor and create revenue reporting for multiple giving levels.

• Generate comprehensive revenue management reports on a daily, weekly, and monthly basis, facilitating effective communication and streamlining the review process within the team. These reports cover various aspects, including but not limited to ACH, DAF, QCD, stock giving, as well as contributions from mid-level and major donors.

• Streamline processes such as coordinating Appeal Code changes among team members, ensuring uniform and accurate data for revenue reports.

• Track and follow-up on donor recognition opportunities.

• Work in partnership with various teams to collect data for identifying potential donors for mailing opportunities. Deliver essential reports on a regular basis (daily, weekly, and monthly) to support Resource Development teams, while also maintaining and updating databases to ensure the integrity of consistent data.

• Create and validate reports based on donor data and ad hoc requests.

• Support stewardship visits and special events, as needed.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated working knowledge of customer relationship management (CRM) software, preferably Salesforce.

• Effective organizational and time management skills. Demonstrated ability to be flexible and adapt to changing priorities and meet deadlines.

• Strong attention to detail and ability to prioritize, delegate, and ensure that deadlines are met.

• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.

• Ability to maintain confidentiality and to exercise good judgment when working with sensitive matters.

• High energy level. Self- starter; willing to take initiative.

• Proficient using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Two years of experience in donor stewardship.

• Two years of experience with Salesforce NPSP, or similar CRM.

• Experience in Microsoft Excel and SharePoint.

Preferences

• Three years of experience working in a non-profit or philanthropic organization.

EDUCATION

Requirements

• Bachelor’s degree in business, communications, marketing, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Up to 25% travel.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Wounded Warrior Project® (WWP) is a veterans service organization that is transforming the way America’s wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.