Customer Service representative
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At a glance
Requirements
Credentials this posting asks for.
Job overview
ManpowerGroup seeks a Customer Service III to handle inbound and outbound calls and emails for health care customers, retrieve information using databases, and utilize Microsoft Office suite while demonstrating patience, empathy, and problem‑solving skills.
Skills & qualifications
Skills
Qualifications
Full job description
Job Title: Customer Service III
Location: 675 North Field Drive, Laek Forest, IL
Pay Range: $21.40/hr W2
100% Onsite
Mon - Friday ( 9:00am - 05:30 pm)
Qualifications/Responsibilities :
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3-5 year of experience is required and a 4-year equivalent college degree.
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Takes inbound/outbound calls and emails to provide information to health care customers.
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Utilizes a database to retrieve customer or company information.
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Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
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Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
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Can organize and handle calls and emails with speed and accuracy.
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Can work with complex computer applications and resource materials.
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Must be able to multitask and use critical thinking skills.
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Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams.
Nice to have
- Preferred having SAP or some ERP experience and some background in the healthcare industry.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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