Desktop Support Tecnician

Job Description

Insight Global is seeking a Desktop Support Technician for a top enterprise client. This individual will provide hands-on technical support across a mixed Mac and Windows environment, troubleshooting hardware, software, network, mobile device, and application issues. The ideal candidate will have 5+ years of experience supporting enterprise users, strong JAMF and Microsoft 365 knowledge, and excellent customer service skills. This role will also assist with hardware/software deployments, executive support, ticket management, and ongoing technology upgrades in a fast-paced onsite environment.

Skills and Requirements

• 5+ years of desktop support experience in a mid-to-large Mac/Windows environment

• Strong Mac OS and Windows OS troubleshooting

• Hands-on experience installing and troubleshooting PCs, Macs, and peripherals

• JAMF experience

• Microsoft 365, including Teams, OneDrive, and SharePoint

• Adobe Suite experience

• iPhone and Android device setup/support

• Strong understanding of networking concepts and troubleshooting

• Experience providing Level 1 and Level 2 end-user support

• Strong customer service and communication skills

• Ability to work onsite 5 days/week at 25 Madison Ability to lift desktop equipment up to 30 lbs. Plusses:

• Bachelor’s degree

• Apple certifications

• Windows certifications

• Executive/VIP support experience

• Experience supporting hardware/software deployments and upgrades Salesforce ticketing experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].