Manager, Member Success

About Us:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:

The U.S. Chamber of Commerce is seeking a dynamic professional to drive our small business member success programs and member engagement. The ideal candidate is a relationship builder, proactive, energetic, hands-on, and digitally savvy. The candidate will manage member support, from initial onboarding to ongoing relationship management.

This person will also collect and analyze member feedback, create meaningful success metrics, manage email campaigns, identify revenue opportunities through account expansion, serve as a key contributor internally and externally while managing critical office operations.

Responsibilities:

• Manage our member success strategy to drive member engagement.

• Build and maintain strong relationships with members through regular communications and personalized outreach.

• Assess member needs and recommend solutions to improve member experience.

• Collect and analyze member feedback to drive continuous improvement.

• Design and implement member retention and engagement programs.

• Provide comprehensive member onboarding.

• Manage internal and external communication and support for new and existing members.

• Develop key member success metrics for organizational reporting.

• Manage office management responsibilities.

• Support small business membership sales executives.

Qualifications:

• 3+ years’ experience in sales, communications, marketing, customer success, or an external facing sales team support role.

• Advanced proficiency with the Microsoft Office Suite, notably Microsoft Excel and PowerPoint.

• Knowledge of intermediate to advanced Salesforce.

• Executive phone presence.

• Ability to blend business and technical acumen.

• Superior relationship management skills.

The salary range for this position is $47,802.00 to $60,000.00. The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Job Details

Job Family Administrative Operations

Job Function Manager

Pay Type Salary

Employment Indicator Exempt Administrative