Associate Correction Ombudsperson

Associate Correction Ombudsperson

Recruitment # 260928-5934MP-001

Location Hartford, CT

Date Opened 9/30/2026 12:00:00 AM

Salary $107,851.00 - $147,044.00/year

Job Type Open to the Public

Close Date 10/14/2026 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

• Introduction

Are you passionate about serving the public and advancing justice and fairness for incarcerated individuals?

If so, we encourage you to read the posting below and apply today!

The State of Connecticut, Office of Correction Ombuds (OCO (https://portal.ct.gov/oga/ombudsman?language=en\_US) ), within the Office of Governmental Accountability (OGA), is currently seeking an Associate Correction Ombudsperson (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5934MP&R1=&R3=) to assist the Correction Ombuds in all aspects of the Office's work. The Associate Ombuds plays a critical role within the agency and, pursuant to Conn. Gen. Stat.§ 18-81qq, assumes the role of Acting Correction Ombuds in the event of any vacancy.

WHAT WE OFFER

• Visit our new State Employee Benefits Overview page!

• Professional growth and development opportunitie s

• A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees

POSITION HIGHLIGHTS

• Full time, 40 hours per week

• Monday through Friday

• Standard work hours are 8:00 am to 4:30 pm, work hours may fluctuate based on operational needs, and the person may occasionally require work outside of standard business hours.

• Located at 55 Farmington Avenue in Hartford, CT 06105

• Candidates must possess and maintain a valid driver's license.

• Hybrid opportunity, combination of in office and remote work, in accordance with the Telework Policy (https://portal.ct.gov/-/media/OPM/OLR/Notices/2021-TW-final-agreement-with-arbitrated-issue-included.pdf) .

• Requires significant travel to correctional facilities, halfway houses, and other locations throughout Connecticut in connection with the Office's oversight responsibilities. A state-issued fleet vehicle is provided for official business and facility travel.

THE ROLE The Associate Correction Ombuds is a senior management position responsible for assisting the Correction Ombuds with the administration and operations of the office, supervising assigned staff, overseeing complaints and investigations, monitoring correctional facilities and programs, reviewing policies and practices, engaging with stakeholders, and developing findings and recommendations concerning Connecticut's correctional system. The position requires regular in-person work at the Office of the Correction Ombuds in Hartford and significant field work at correctional facilities, halfway houses, and other locations throughout Connecticut. Remote work may be available consistent with state policy and the operational needs of the Office.

Additional duties include:

• Assists the Correction Ombuds in directing the daily operations of the Office and implementing the Office’s statutory oversight responsibilities.

• Provides oversight for assigned correctional facilities, including complaint review, facility monitoring, investigations, follow-up, and identification of systemic concerns.

• Oversees matters involving halfway houses and community-based correctional programs, including complaints, conditions, services, policies, contracts, and operational concerns.

• Leads the Office’s independent oversight of compliance with the federal Prison Rape Elimination Act (PREA), including review of complaints, investigations, policies, practices, audit findings, corrective actions, and systemic compliance concerns.

• Supervises and provides direction to staff as assigned by the Correction Ombuds.

• Conducts announced and unannounced visits to correctional facilities and other programs within the jurisdiction of the Office.

• Receives, reviews, and investigates complaints concerning conditions of confinement, treatment, programs, services, policies, practices, and other matters affecting individuals in Department of Correction custody.

• Leads and assists with complex and systemic investigations, including interviews and review of records, policies, video, data, incident reports, grievances, and other evidence.

• Reviews Department of Correction and contracted-provider policies, procedures, practices, and proposed changes and evaluates their impact on incarcerated individuals and Office oversight priorities.

• Develops investigative findings, recommendations, reports, correspondence, policy analyses, and other written work on behalf of the Office.

• Monitors implementation of Office recommendations and identifies recurring or systemic issues requiring additional review or intervention.

• Maintains relationships and coordinates with incarcerated individuals, family members, advocates, community organizations, service providers, correctional officials, state agencies, and other stakeholders.

• Represents the Office at meetings, hearings, working groups, public engagements, and other forums as assigned by the Correction Ombuds.

• Assists with the development and implementation of Office policies, procedures, strategic priorities, performance measures, and organizational initiatives.

• Participates in recruitment, interviewing, onboarding, and development of Office staff as assigned.

• Assumes responsibility for designated Office functions in the absence of the Correction Ombuds, as assigned and consistent with applicable law and Office procedures.

ABOUT US The Office of the Correction Ombuds is an independent oversight state agency within the Office of Governmental Accountability, established under Conn. Gen. Stat. § 18-81qq to monitor conditions in Connecticut Department of Correction (DOC) facilities. The OCO promotes accountability, transparency, fairness, and the protection of the rights of individuals incarcerated within the Connecticut Department of Correction.

Watch the video below to see what it's like to be a State of CT employee!

Selection Plan

Check out our Applicant Tips on How to Apply! (https://www.youtube.com/watch?v=Y8sOb10qYXQ) Need more resources? Visit our Applicant Toolkit (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.

• Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board (https://www.jobapscloud.com/CT/newregpages/IDPassfind.asp?from=existing) and select “Update My Contact Information.”

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

• This employer may participate in E-Verify (https://www.e-verify.gov/employees) and will provide the federal government with your form I-9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond (http:) @ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Office of the Correction Ombuds this class is accountable for directing the daily operations and staff of the agency.

EXAMPLES OF DUTIES

• Directs staff and operations of the agency;

• Coordinates, plans and manages office activities;

• Formulates goals and objectives;

• Assists in the development of regulations, policies, and procedures;

• Assists in the investigation of complaints, reports, findings and recommendations;

• Evaluates staff;

• Provides staff training and assistance;

• Acts as primary liaison with other agencies, officials and third parties regarding agency policies and procedures;

• Prepares agency response to proposed rules and regulations;

• Prepares reports as directed by the Ombudsperson - Correction;

• Acts for the Ombudsperson - Correction in their absence;

• Represents agency at public functions and meetings;

• Leads the recruitment and hiring of staff, including outreach, interview and selection;

• May conduct inspection of facilities and programs;

• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of

• and ability to apply management principles and practices;

• and ability to interpret and apply relevant state and federal laws, statutes and regulations;

• issues related to services and supports of individuals who are incarcerated and/or on parole and their families;

• Considerable

• interpersonal skills;

• oral and written communication skills;

• Ability to use computers.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience advocating for the rights of individuals under the care and supervision of the Department of Correction and/or Board of Pardons and Parole.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in social work or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• A Master's degree in social work, public policy or a closely related field may be substituted for one (1) additional year of the General Experience.

Note: Closely related fields include criminal justice, human development and family relations, social and/or human services, and public administration.

PREFERRED QUALIFICATIONS

• Experience supervising staff and managing investigations, programs, operations, compliance activities, or organizational initiatives.

• Experience conducting investigations, compliance reviews, inspections, audits, or other fact-finding inquiries in correctional, governmental, institutional, legal, civil rights, or human-services settings.

• Experience interpreting or applying the Prison Rape Elimination Act, sexual abuse prevention requirements, victim-services requirements, or comparable institutional compliance standards.

• Experience working with correctional facilities, community corrections, halfway houses, reentry programs, incarcerated or formerly incarcerated individuals, or other justice-involved populations.

• Experience interpreting statutes, regulations, policies, contracts, or administrative requirements and preparing investigative findings, recommendations, reports, compliance analyses, or policy guidance.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online