District Team Leader of Service

Description

POSITION SUMMARY

The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.

KEY RESPONSIBILITIES

Service Execution & Reporting

• Perform installation, inspection, repair, and maintenance of machines and equipment.

• Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.

• Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).

Customer Relationship Management

• Maintain strong, professional relationships with customers and their employees.

• Resolve equipment problems and customer concerns effectively and promptly.

• Ensure high levels of customer satisfaction across all service interactions.

Team Leadership & Development

• Supervise the FSR team within the assigned territory, acting as a working leader.

• Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.

• Monitor team performance and ensure compliance with service standards and company policies.

Business Growth & Strategy

• Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.

• Collaborate with Sales Engineers and Service Managers to align field operations with business goals.

QUALIFICATIONS

• Two years electronic technical school or equivalent experience required.

• Field service experience

• Supervisory experience

• Valid driver’s license

SKILLS AND ABILITIES

• Strong verbal and written communication skills.

• Adaptability to changing priorities.

• Ability to multitask and manage competing demands.

• Excellent problem-solving and decision-making abilities.

• Self-starter with a high degree of initiative and independence.

• Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)

• Self-starter with a high degree of initiative and independence.

WORK ENVIRONMENT

• Customer Sites, Travel by Automobile and/or Airplane

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.