Associate Technology Support Engineer

About the Role

As Associate Technology Support Engineer you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.

What You’ll Do

• Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements

• Install and upgrade software and hardware

• Monitor and troubleshoot system performance

• Develop and run related automation scripts and reporting tools

• Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams

• Understand the integration of system components, learn new concepts and quickly train others

• Develop knowledge of the system process and apply solutions and recommendations to hardware and software

• Contribute to the development of new principles, concepts, policies, procedures and standards

• Ensure the development of comprehensive support tools during the application development process

• Create automation of system monitoring, recovery and optimization processes

• Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic

• Understand golden signals and observability and participate in IRs and blameless retros

• Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem

• Additional tasks may be assigned

What Skills You Have

Required

• 3+ years of experience in the performance of technical tasks

• Associate’s degree in MIS, Computer Science or a related field

• Increased opportunities for responsibility, like SME experience

Preferred

• Bachelor's degree in MIS, Computer Science or related field

• Retail experience

Pay Range: $89,632.00 - $126,600.00

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).