ITIL Change Management Coordinator

Job Description

• Insight Global. shall provide the resource for services of onsite ITIL Change Management Coordination. This role ensures that all changes to Parkland’s IT systems—including servers, clinical applications, networks, and related infrastructure—are properly reviewed, approved, documented, and compliant with internal policies and external regulations such as HIPAA and Joint Commission standards. The individual will apply ITIL Change Management principles to support the administration of change activities by: • Coordinating with technical teams to ensure adherence to ITIL best practices. • Verifying required documentation and approvals in alignment with ITIL processes. • Maintaining accurate records of change requests and approvals within the ITIL framework. • Ensuring that impacted leadership and stakeholders are informed throughout the process. • Driving continuous improvement of change management procedures based on ITIL guidelines. Key Responsibilities: • Serve as the primary point of contact for ITIL-based change management coordination. • Facilitate Change Advisory Board (CAB) meetings and ensure ITIL compliance. • Monitor and report on change success rates and process efficiency using ITIL metrics.

Skills and Requirements

Minimum 5 years of experience in a large, enterprise IT operations environment.

• Minimum 5 years of experience managing processes and procedures.

• Minimum 3 years of experience in managing technology implementations.

• Minimum 3 years of process-owner/leader role.

• Minimum 3 years of experience with modern ITSM ticketing and automation platforms (e.g., ServiceNow, Jira Service Management, Zendesk). Required: Bachelor's Degree

• Working knowledge of problem solving and decision making skills|High|Required

• Working knowledge of digital literacy skills|High|Required

ITIL Foundation Certification Certified Change Management Professional (CCMP) • Relevant ITSM-related certifications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].